Campaign display compatibility

Overview

Learn here about the different capabilities of the Collector to display campaigns depending on the version of the Collector and the platform, Windows or Mac, of the device on which the Collector runs.

Based on the features you use during the campaign creation, the Finder dynamically displays the Collector version requirements at the bottom of the screen.

Feature compatibility

Both Windows and Mac Collector support all the main campaign features:

One-off, recurring and continuous campaigns.
Single answer, multiple answer and opinion scale questions.
Workflows.
Internationalization and translations.
- The following languages are supported in campaign notifications starting from V6.22 only: Dutch, Norwegian, Danish, Swedish, Finnish, Afrikaans, Hindi, Japanese, Korean, and Vietnamese. See here the full list of supported languages.
Links and placeholders in campaign descriptions.

In addition, the Windows Collector supports the branding of campaigns. Because the Mac Collector uses the standard notification mechanism of macOS to display campaigns, the looks of a campaign are fixed. Therefore, the Mac Collector is still compatible with all campaigns but it ignores the specified brand logo and colors of the company, if any.

Starting from V6.21, the following feature is available in both Windows and Mac Collectors:

Skip campaign notification.

Configuring the notification of all campaigns is still required for backwards compatibility, as Collectors previous to V6.21 ignore the setting to skip the notification.

Protocol compatibility

On V6.12, the Nexthink Engage product introduced a more efficient communication protocol through the TCP channel between the Engine appliances and the Collector to get feedback from the end-users. Hence, Collectors previous to V6.12 are not able to display campaigns created with Nexthink V6.12 or later. For more information, see a previous version of this same article.

RELATED TASKS