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How can I troubleshoot an installation issue with the Collector MSI package?

Question:

How can I troubleshoot an issue with the Collector MSI package?

Answer:

If the Collector MSI package returns an error during installation then the logging can be enabled. Go to the path where your MSI is located and run the following command:

CODE
msiexec /i C:\temp\package.msi /l*v log.txt

Sample:

c:\Temp>msiexec /i NEXThink_Collector.msi /l*v log.txt

c:\Temp>dir log.txt
Volume in drive C is OS
Volume Serial Number is 1234-1234

Directory of c:\Temp

20/04/2021 11:17 785.108 log.txt
1 File(s) 785.108 bytes
0 Dir(s) 12.705.570.816 bytes free

Log inspection can reveal the source of the experienced issue. Examples follow:

  • MSI package is not accessible by the running Source because the network share where the MSI package is being stored does not grant read access to the said Source.

  • User has insufficient privileges for installing Collector MSI package

If you need assistance with the logs, submit a support request and attach the log.txt file to it so we can have a look straight away.

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