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Version 6.30
Version 6.30
  • Welcome
  • Nexthink V6
  • Overview
    • Software components
    • Collector
    • Finder
    • Engine
    • Portal
    • Nexthink Library
    • Digital Experience Score
  • Installation and configuration
    • Planning your installation
      • Overview of the installation process
      • Hardware requirements
      • Connectivity requirements
      • Software requirements
      • Reference architectures
    • Installing Portal and Engine Appliances
      • Installing the Appliance
      • Installing the Appliance on Azure
      • Installing the Appliance on AWS
      • Installing the Appliance on OTC
      • Managing Appliance accounts
      • Setting the names of the Portal
      • Setting the names of the Engines
      • Specifying your internal networks and domains
      • Federating your Appliances
      • STIG compliance in Web Console
      • Connecting the Portal to the Engines
      • Configuring session performance storage
      • Configuring device performance storage
      • Setting up a software license
      • Sending email notifications from the Appliance
      • Allocating resources for the Portal
    • Installing the Collector
      • Installing the Collector on Windows
      • Installing the Collector on macOS
      • Installing the Collector for a Proof of Value
      • Assigning Collectors to Engines
      • Assignment of roaming Collectors
      • Collector MSI parameters reference table
      • Nxtcfg - Collector configuration tool
      • Inspecting the connection status of the Collector
      • Querying the status of the TCP connection of the Collector
      • Reporting the URL of HTTP web requests
      • Auditing logon events
      • Viewing user interactions in virtualized and embedded environments
      • Engage notifications on macOS
      • Configuring Collector level anonymization
    • Collector remote connectivity
      • Redirecting and anonymizing Collector traffic
      • Redirecting the Collector TCP channel
      • Support for DirectAccess
      • Windows Collector proxy support
      • Mac Collector proxy support
    • Installing the Event Connector
      • Installing the Event Connector on Linux
    • Installing the Finder
      • Installing the Finder on Windows
      • Enabling Cross-Engine Finder features
      • Expanding the time frame of investigations in the Finder
      • Enabling Finder access to the Library
      • Finder proxy support
    • Updating from V6.x
      • Updating the Appliance
      • Content centralization when updating the Appliance
      • Updating the Collector
      • Viewing Collector deprecated fields
      • Updating the Finder
    • Security and user account management
      • Importing and replacing certificates
      • Hierarchizing your infrastructure
      • Adding users
      • Enabling SAML authentication of users
      • Just-In-Time provisioning of user accounts
      • Enabling Windows authentication of users
      • Multi-factor authentication for local accounts overview
      • Provisioning user accounts from Active Directory
      • Establishing a privacy policy
      • Disabling local accounts for interactive users
      • Setting the complexity and minimum length of passwords for local accounts
      • Protecting local accounts against brute force attacks
      • Preventing password saving in the Finder
      • Controlling session timeouts in the Portal
      • Security settings in the Appliance
      • Setting the Do Not Disturb periods between campaigns
    • Data retrieval and storage
      • Data retention
      • Increasing the maximum number of metrics
      • Establishing a data retention policy in the Engine
      • Storing Engine data in a secondary disk drive
      • Importing data from Microsoft Active Directory
      • Setting the locale in the Portal
      • Changing the Time Zone of the Portal
      • Time Zones and data collection
      • Changing the data collection time of the Portal
      • Nightly task schedules timetable
      • Changing the thresholds of High CPU warnings
      • Automatic restart of unresponsive Engine
    • Maintenance operations
      • Logging in to the CLI
      • Special operation modes for the Engine and the Portal
      • Changing the default ports in the Appliance
      • Centralized Management of Appliances and Engines
      • Monitoring the performance of the Appliance
      • Resizing partitions in Appliance
      • Configuring the system log
      • Examining the logs in the Portal
      • GDPR - Retrieving or anonymizing personal data
      • Finding out unlicensed devices
      • Removing devices
      • Installing third-party software in the Appliance
      • Installing VMware Tools in the Appliance
      • Operational data sent to Nexthink
      • Sending additional data to Support
    • Disaster recovery
      • Planning for disaster recovery
      • Web Console backup and restore
      • Engine backup and restore
      • Portal backup and restore
      • Rule-based assignment backup and restore
      • License backup and restore
      • PKI backup and restore
    • Branding
      • Branding the Portal
      • Branding of campaigns
  • User manual
    • Getting started
      • Logging in to the Finder
      • Logging in to the Portal
      • Enabling STIG in Webconsole
    • Querying the system
      • Searching the subject of interest
      • Executing an investigation
      • Creating an investigation
      • Editing the options of an investigation
      • Combining logical conditions in investigations
      • Navigating through the results of an investigation
      • Properties of users and devices
    • Visualizing system activity in the Finder
      • Getting a quick overview
      • Graphically observing the activity of users and devices
      • Observing service performance
      • Viewing network connections
      • Viewing web requests
      • Viewing executions
    • Monitoring IT custom metrics
      • Creating a metric
      • Examples of metrics
      • Session performance
      • Device performance
      • Following the evolution of a metric
      • Finding the visuals of a metric
    • Monitoring IT services
      • Analyzing service quality
      • Creating a service
      • Following the evolution of a service
      • Specifying URL paths of web-based services
    • Engaging with the end user
      • Getting feedback from the end users
      • Types of campaigns
      • Creating a campaign
      • Editing a campaign
      • Types of questions
      • Controlling the flow of questions
      • Translating a campaign
      • Triggering a campaign manually
      • Limiting the reception rate of campaigns
      • Scrutinizing the results of a campaign
      • Continuously measuring the satisfaction of employees
    • Rating devices and users with scores
      • Computing scores
      • Creating a score
      • Checking and comparing ratings
      • Computing potential savings
      • Score XML Reference
      • Documenting scores
    • Remotely acting on devices
      • Scenarios for remote actions
      • Creating a remote action
      • Executing remote actions
      • Triggering a remote action manually
      • Writing scripts for remote actions on Windows
      • Writing scripts for remote actions on Mac
      • Example of self-healing scenario
      • Example of self-help scenario
      • Application control and remote actions
    • Organizing objects with categories
      • Classifying objects of the same type
      • Creating categories and keywords
      • Tagging objects manually
      • Tagging objects automatically
      • Importing tags from text files
    • Getting notified by the system
      • Receiving Engage campaigns
      • Receiving email digests
      • Receiving alerts
      • Creating a service-based alert
      • Creating an investigation-based alert
    • Building web-based dashboards
      • Introducing dashboards in the Portal
      • Creating a dashboard
      • Examining metrics in depth
      • Documenting dashboards
      • Assessing license use
      • Computing dashboard data
      • Reusing dashboard content
    • Importing and exporting authored content
      • Methods for reusing authored content
      • Manually sharing Finder content
      • Importing a content pack
      • Conflict resolution
      • Exporting a content pack
  • Library packs
    • Compliance
      • Device Compliance
    • Configuration Manuals
      • Overview (Configuration Manuals)
      • Installing A New Version Of A Library Pack
    • Digital Employee Score (DEX score)
      • DEX Score Installation And Configuration
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    • Device management
      • Reduce logon duration
      • Group Policy Management
      • Hardware Asset Renewal
      • Hardware Asset Renewal Advanced
      • Application Auto-Start Impact
    • Remote Employee Experience
      • Remote Worker Experience
      • Home Networking
      • Change Log And Upgrade Process
      • Remote Worker Vs Office Worker Device Category
      • Remote Worker Insights
      • DEX V2 Upgrade Of Remote Worker
    • Persona Insight
      • Persona Insight - Overview
      • Persona Insight - Library Pack
      • Persona Insight - Score Only Pack
      • Persona Insight - Without Campaign pack
      • Persona Insight - Getting Started and Upgrade Procedure
      • Persona Insight - Configuration Guide
      • Persona Insight - Troubleshooting - Multiple devices on multiple engines
      • Persona Insight - Reference Guide
      • Persona Insight - Example Pack
      • Persona Insight - Device Sizing
        • Persona Insight - Device Sizing Overview
        • Persona Insight - Device Sizing Configuration
      • Persona Insight - Application Sizing
        • Persona Insight - Application Sizing Overview
        • Persona Insight - Application Sizing Configuration
      • Legacy Persona documentation
        • Persona Insight - Library Pack (V.1.0.0.0)
        • Persona Insight - Base Pack
        • Persona Insight - Base Pack Advanced
        • Persona Insight - Customization Guide (V1.0.0.0)
        • Persona Insight - Configuration Guide (V1.0.0.0)
        • Persona Insight - Reference Guide (V1.0.0.0)
    • GSuite
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        • Virtualization: Troubleshooting: Configuration
    • Windows
      • Win10: Configuration
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    • Webex
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    • Remote Actions
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      • Upload Logs to S3 using PreSigned URLs
    • Software Asset Optimization
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      • Collaboration Optimization - Solution Overview
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      • Collaboration Optimization - Usage / Troubleshooting
    • Systems Management
      • Manage Configuration Drift
      • MS ConfigMgr - Client Health
        • MS ConfigMgr - Client Health - Summary
        • MS ConfigMgr - Client Health - Configuration Guide
      • Intune
        • Intune - Health
          • Intune - Health - Summary
          • Intune - Health - Configuration Guide
    • Return to the office
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    • Green IT
      • Green IT - Overview
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    • Hybrid Working
      • Hybrid Working Experience
      • Hybrid Working Experience - Installation and upgrade procedure
  • Integrations
    • Nexthink ServiceNow Service Graph Connector
      • Overview
        • Roles and Permissions
        • Modules
      • Installation and Configuration Guide
        • Pre-requisites
          • Configure Identification Rules
          • Import and setup the CMDB categories in Finder
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          • Configure import properties
          • Configure additional engines
          • Set up scheduled import jobs
      • Data transformation and mapping by default
      • How to customize the behaviour of the Connector
      • FAQ
        • Why ServiceNow Service Graph Connector?
        • What about Nexthink CMDB Connector?
        • Why is the name the primary key for the devices?
      • Troubleshooting
        • IRE identification issues
          • [No Choice found in the sys_choice table for the target table](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/ire-identification-issues/ no-choice-found-in-the-sys_choice-table-for-the-target-table.md)
          • Identification rules not created
          • Discovery_source choice not created
        • Timeout Errors
          • ECCResponseTimeoutException
          • HTTP 0 error
        • MID server issues
          • java.lang.NullPointerException
          • MID Server memory issues
          • Not trusted certificates in Quebec release
        • Configure credentials issues
          • [Not allowing update of property authentication_choice](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-credentials-issues/ not-allowing-update-of-property-authentication_choice.md)
          • Invalid username/password combo (HTTP 401/403)
        • Configure Engines Issues
          • [The client secret supplied for a confidential client is invalid](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-engines-issues/ the-client-secret-supplied-for-a-confidential-client-is-invalid.md)
        • No Cis imported and no errors found in the log
    • Nexthink ServiceNow Incident Management Connector (IMC)
      • Installation and configuration guide (IMC)
      • Troubleshooting Guide (IMC)
      • Domain separation installation (IMC)
    • Nexthink ServiceNow CMDB Connectors
      • Installation and Configuration Guide
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      • Field transformation and normalisation examples
    • Nexthink Event Connector
      • High level overview
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      • Troubleshooting guide
      • RPM installation
      • Splunk specific documentation
        • Upgrading from Splunk Connector to Event Connector
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        • Installation and configuration
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  • Glossary and references
    • Search and information display
      • Search in Finder
      • Keyboard shortcuts for column display selection
      • Campaign display compatibility
      • Real-time and consolidated service data
      • Service errors and warnings
      • Errors and warnings for devices and executions
      • Types of widgets
      • Widget compute state in charts
      • Errors in the execution of remote actions
      • Top results of Cross-Engine investigations
      • Engine data history
    • Tooltips in the user and device views
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    • Database information and organization
      • Maximum supported values
      • Local and shared content
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      • Status of UDP connections
      • Network and port scan conditions
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        • Is Nexthink affected by Okta breach
        • Is Nexthink affected by SolarWinds breach
        • Nexthink and Log4j - Security bulletin
        • CVE-2022-22965 - Security Vulnerability Spring4shell - Spring Framework
        • Version 6.22.2.10: Security Vulnerability Maintenance Release
        • The Collector V6.27.X Release – Security Bulletin
    • References
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On this page
  • Overview
  • Automatic updates
  • Online update
  • Pre- and post-requisites for Oracle Linux-based Appliances
  • Update procedure
  • Offline update
  • Applying system updates
  • Prerequisite for the following steps
  • Manually updating the system packages of each Oracle Linux 8 Appliance with yum and the Appliance ISO
  • Updating Engine, Portal, and Web Console
  • Verifying the running version of the Appliance
  • Rebooting the Appliance

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  1. Installation and configuration
  2. Updating from V6.x

Updating the Appliance

Last updated 3 months ago

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Overview

Starting from Nexthink V6.6, the Appliance offers a simplified auto-update mechanism that requires minimal intervention. For stricter control over the moment of the update, manual updates are still possible. Whether automated or manual, not only does the new update mechanism update all your Appliances at once, but also provides updates for the Finder and the Collector.

When updating from Nexthink V6.5 or a previous version, update of your Appliances as usual, using either the online or the offline update described below. At the end of the process, your updated Appliances get into an intermediate state called . In compatibility mode, you can still work and update your Appliances individually. to enable the new update mechanism, along with many other advantages.

When updating from Nexthink V6.16 or a previous version to V6.17 or above, the Appliance undertakes a process of , during which most of the content that was previously local to each Engine becomes shared by all Engines. The centralization of content offers users a unified experience across all Engines when connecting to them with the Finder, without the need to manually export and import content from one Engine to each other.

Automatic updates

The automatic update of the Appliances helps you maintain your Nexthink software up-to-date in a centralized and comfortable way. For V6.6 and later, this is the preferred method to update your Appliances. Choose the day of the week and the hour of the day when updating your Portal and Engines is more convenient for you. The automatic update requires your Appliances to be .

To enable the automatic update of your Appliances:

  1. Log in to Web Console of the Appliance that hosts the Portal (the primary) as admin. In your browser, type the following URL: https://:99

  2. Click the Appliance tab at the top of the window.

  3. Select the section Update from the left-hand side menu.

  4. Tick the box Automatically update Nexthink Appliance and installed components, the subsection Update on shows up below with a couple of selection lists.

    1. Select the day of the week when you want to do the update. Choose the default value any day if you do not have a preferred day.

    2. Select the hour of the day when you want the update to start. Choose the default value any time if you do not have a preferred time.

At least one week must have passed between the availability of the update and the actual update of your Appliances. For instance, if you selected your preferred day of the update to be on Friday, and the update is available since Wednesday, the actual update will take place on Friday of next week.

Online update

Pre- and post-requisites for Oracle Linux-based Appliances

To start using the online waves:

  • Ensure that you are using the following versions:

  • After performing the update procedure described in this document, run the following command to clear the cache:

    sudo yum clean all

Update procedure

If your appliances have access to the Internet, this is the recommended method to update Nexthink whenever automatic updates are not enabled:

  1. Log in to the Web Console of the Appliance to update as administrator. In your browser, type the following URL: https://:99

    • In V6.6 or later, if your Appliances are federated, log in to the Appliance that hosts the Portal to centrally manage the update process of all your Appliances (Portal and Engines).

  2. In the section Appliance, select the tab Update. If your Appliances are federated, this tab is available in the Portal Appliance only.

  3. Optional: Click the circular arrows in the Last check for update row to see if there is a new system update or any update of the installed Nexthink components: Portal, Engine or Web Console. If there is any update available, it is displayed in the cell on the right-hand side. For each released component, find here a direct link to its release notes.

  4. Optional: Check the box Enable of the Automatic update row to get the updates from the Nexthink repository as soon as they are published.

  5. Optional:

  6. Click the button Start update to trigger the update process. By the end stages of the update, the Web Console shows its new user interface.

  7. Wait for the message Everything is up-to-date. The update of the Appliance has been completed.

Some updates require rebooting the Appliance to be complete. Refer to the chapter on rebooting the Appliance below for more information.

Offline update

The Appliance relies on yum to manage the upgrade of its components. When the appliance is connected to the Internet, the Web Console instructs the yum utility to get the upgrades from the Nexthink repository. In the case that your appliances are not connected to the Internet, you must download the offline update package and, if there is any system update, the Appliance ISO. You must then manually update the Appliance using yum from the command line.

If the Appliance ISO of a particular version of Nexthink is not yet available for download, but the offline update package is already downloadable and you need to install it, ensure at least that you update your appliances to the latest available ISO (usually the ISO of the previous version) before updating the rest of the Nexthink components.

The Appliance ISO contains the operating system, the Web Console, other auxiliary packages, and the security updates for the Appliance; whereas the offline update package is a tgz file that holds the Nexthink components: Portal, Engine, Finder, and Collector. To update each one of your appliances offline, follow the steps below.

Applying system updates

To manually update the system packages of each CentOS Appliance with yum and the Appliance ISO:

  1. Attach the Appliance ISO to the physical or virtual host system.

  2. Log into the Appliance Command Line Interface (CLI).

  3. Mount the ISO with the following commands:

    sudo mkdir -p /media/cdrom
    sudo mount -t iso9660 /dev/cdrom /media/cdrom
  4. Update the system packages; ignore any messages about packages already installed:

    sudo rpm -Uvh /media/cdrom/CentOS/centos-release-*.rpm
    sudo yum --disablerepo=* --enablerepo=c7-media --nogpgcheck --exclude=nxconsole,openssl*
  5. Wait for the operation to finish.

  6. Run the following command to disconnect the ISO from the system:

    sudo umount /media/cdrom

Prerequisite for the following steps

If your Appliance is version 6.30.20.x or below, update the offline update scripts before running the offline update. Execute the following commands on the appliance:

sudo su
mkdir -p /opt/bin
wget https://download.nexthink.com/releases/V6/oraclelinux8_offline_update/20250206/offline-update.sh -O /opt/bin/offline-update.sh
chmod 755 /opt/bin/offline-update.sh
wget https://download.nexthink.com/releases/V6/oraclelinux8_offline_update/20240419/Nexthink-Media-Dependencies.el8.repo -O /etc/yum.repos.d/Nexthink-Media-Dependencies.el8.repo
wget https://download.nexthink.com/releases/V6/oraclelinux8_offline_update/20240419/Nexthink-Media-BaseOS.el8.repo -O /etc/yum.repos.d/Nexthink-Media-BaseOS.el8.repo

Continue with the following procedures.

Manually updating the system packages of each Oracle Linux 8 Appliance with yum and the Appliance ISO

  1. Attach the Appliance ISO to the physical or virtual host system.

  2. Log into the Appliance CLI.

  3. Run the following script:

    sudo /opt/bin/offline-update.sh

Updating Engine, Portal, and Web Console

To manually update the Nexthink components of each Appliance:

  1. Connect to the corresponding Appliance to update with your favorite SCP client and copy the offline update package (tgz file) to /home/nexthink/. Make sure that you copy the offline update package and not the offline installation package. The latter is designed for a clean install only, not for an update.

  2. Untar the offline update package:

    • For CentOS-based appliances:

      tar -xzvf Nexthink-offline-update-6.x.tgz
    • For Oracle Linux-based appliances:

      tar -xzvf Nexthink-offline-update-ol8-6.x.tgz
  3. Ensure that the installation script is executable:

    sudo chmod a+x install_Nexthink_v6.sh
  4. Run the installation script:

    sudo ./install_Nexthink_v6.sh
  5. Log in to the Web Console as administrator.

  6. Ensure that the update is successful. Verify the installed component versions in the Information tab of the Appliance section.

Verifying the running version of the Appliance

To verify the version of the Appliance and of the installed components that are currently running on your machine:

  1. Log in to the Web Console.

  2. In the APPLIANCE tab, select General from the left-hand side menu.

  3. Find the versions of the installed components on the table under Versions.

The versions displayed in the Web Console must match the versions advertised in the Release Notes of the corresponding update. Check the update process otherwise.

Rebooting the Appliance

Usually, you do not need to reboot the Appliance after an update. However, in the case of system updates that install a new kernel for the operating system, it is necessary to reboot the Appliance to load the new kernel. This condition will be made clear in the release notes of the update.

To reboot the Appliance after an update:

  1. Log in to the Web Console as administrator.

  2. In the Appliance section, select the General tab.

  3. Under Status, click the button REBOOT APPLIANCE.

  4. To the question Are you sure you want to reboot the Appliance?, answer by clicking OK.


RELATED TASKS

Version of the offline packages

A version that is newer than of the Appliance ISO

For CentOS-based appliances: Press the button Start connectivity test to verify your connection to the Nexthink repository (). If the repository is reachable, a message of success is displayed.

For Oracle Linux-based appliances: Press the button Start connectivity test to verify your connection to the Nexthink repository (). If the repository is reachable, a message of success is displayed.

If the system updates include a modification to the operating system kernel, reboot the Appliance to load the new kernel. Do this for both CentOS and Oracle Linux 8 Appliances. Refer to the section in this documentation.

compatibility mode
Federate your Appliances
content centralization
federated
6.30.20.13
6.30.19.7
updates-v6.nexthink.com
updates-v6-el8.nexthink.com
Federating your Appliances
Compatibility mode
Content centralization when updating the Appliance
rebooting the Appliance