Not trusted certificates in Quebec release

In Quebec, ServiceNow is more restrictive about how the MID Server deals with certificates. This means that if the connection to the Engine is done through an MID Server, with a non-trusted certificate, the MID Server will not allow the communication, throwing the following error into the logs:

To solve this problem, it is advisable is to Import a self-signed certificate to MID Server JRE cacerts. Further information about this procedure can be found in the following link:

• https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/mid-server/task/add-ssl-certificates.html

If you need more contextual details regarding this issue, please, refer to the official ServiceNow documentation:

• https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/mid-server/concept/mid-security-checks.html

• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867397