Support

Software requirements

Portal and Web Console supported operating systems

  • Windows

  • macOS

Other combinations of browsers and operating systems may be suitable for both the Portal and the Web Console, but they have not been thoroughly tested. Some graphical interface elements may appear unusable or disproportionate in size in unsupported combinations of browsers and operating systems.

Portal supported browsers

  • Google Chrome 90 and later

  • Microsoft Edge 91 and later

  • Mozilla Firefox 88 and later

  • Apple Safari 15 and later

Known limitation

For Safari, the browser behavior with keyboard navigation may prevent access to content or change the way to access part of the user interface.

Web Console Supported Browsers

  • Google Chrome 90 and later

  • Microsoft Edge 91 and later

  • Mozilla Firefox 88 and later

Finder supported operating systems

  • Windows 11

  • Windows 10 - 64 and 32 bits

Windows Collector supported systems

Desktop

  • Windows 11

  • Windows 10 - 64 bits

Server

  • Windows Server 2019 - 64 bits and Windows Server, version 1809

  • Windows Server 2016 - 64 bits and Windows Server, version 1709

    • Editions: Standard, Essential, and DataCenter.

    • Installation options: desktop experience and core.

  • Windows Server 2012 and 2012 R2 - 64 bits

Prerequisites

  • The targeted device must directly or indirectly reach the Engine and, optionally, the Portal through the network.

  • To install the Collector using their MSI, the Windows installer (msiexec) version 3.0 or higher is required.

  • The Collector auto-update feature only works when the Nexthink Appliances have access to the Internet.

Known limitation

Microsoft is ending support for some of the elements used by the Collector Panel extension. That feature will progressively stop working and soon be removed from the set of components available.

Compatibility with the Engine

The latest Engine accepts traffic from the latest version of the Collector and all its previous versions. Before upgrading to the latest release of the Collector, upgrade your Engines first.

Mac Collector supported systems

  • macOS 15.x Sequoia

  • macOS 14.x Sonoma

  • macOS 13.x Ventura

Prerequisites

The targeted device must directly or indirectly reach the Engine and, optionally, the Portal through the network.

Compatibility with the Engine

The latest Engine accepts traffic from the latest version of the Collector and all its previous versions. Before upgrading to the latest release of the Collector, upgrade your Engines first.

Support for Apple Silicon

The Mac Collector from version 6.30.4.9 runs natively on devices powered by Apple Silicon, the new architecture for Mac devices available since November 2020. The Collector version 6.30.1.7 is the first one to support Apple Silicon.

Collector support policy

Nexthink Collector versions are supported up to 6 months after their initial release. Depending on the type of issue identified, the customers might still be asked to upgrade to the latest version.

Browser native messaging

The browser extensions, used mainly by Application Experience, contain Collector components. It is important that the native messaging in the browser is not blocked and the browser extensions are allowed to be launched. Refer to the Google Chrome Native Messaging documentation for more information.

End of support for Internet Explorer 11

As of January 1, 2021, Nexthink ended support for Internet Explorer 11 (IE11) or Microsoft Edge Legacy to access the content provided by Nexthink Portal. The Portal user interface might not function correctly when using Internet Explorer 11 or Microsoft Edge Legacy.

This does not affect the ability of Nexthink Collector to monitor the activity or web traffic of Internet Explorer 11 or Microsoft Edge Legacy.

What does this mean?

Users of Internet Explorer 11 and Microsoft Edge Legacy might find that Nexthink Portal does not work correctly or at all. Microsoft Edge Legacy is any version of Microsoft Edge which uses the EdgeHTML browser engine. This was deprecated in favor of a Chromium-based browser engine as of version 79.0.309 of Microsoft Edge.

As an important distinction, this change does not affect the ability of Nexthink to monitor Internet Explorer 11 or Microsoft Edge Legacy activity on endpoints.

Why is Nexthink removing support for Internet Explorer 11 and Microsoft Edge Legacy?

In 2015, Microsoft released the Edge browser. Internet Explorer 11 no longer receives major updates to support functionality that allows modern and complex web applications such as Nexthink to work. In January 2020, Microsoft Edge received an upgrade to use a Chromium-based browser engine, and legacy versions no longer receive major updates. As a result, there is an increasing gap between the capabilities of Internet Explorer 11/Microsoft Edge Legacy and other browsers.

An increasingly large amount of effort is required to make Nexthink Portal work for Internet Explorer 11 and Microsoft Edge Legacy, an effort that could be better spent developing useful features, reliability, and functionality that Nexthink users expect.

Who is affected?

Anyone who uses Internet Explorer 11 or Microsoft Edge Legacy to access Nexthink Portal content.

Who should I contact if I have questions?

Contact Nexthink Support or your customer success manager for more information.

Last updated

Was this helpful?