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Version 6.30
Version 6.30
  • Welcome
  • Nexthink V6
  • Overview
    • Software components
    • Collector
    • Finder
    • Engine
    • Portal
    • Nexthink Library
    • Digital Experience Score
  • Installation and configuration
    • Planning your installation
      • Overview of the installation process
      • Hardware requirements
      • Connectivity requirements
      • Software requirements
      • Reference architectures
    • Installing Portal and Engine Appliances
      • Installing the Appliance
      • Installing the Appliance on Azure
      • Installing the Appliance on AWS
      • Installing the Appliance on OTC
      • Managing Appliance accounts
      • Setting the names of the Portal
      • Setting the names of the Engines
      • Specifying your internal networks and domains
      • Federating your Appliances
      • STIG compliance in Web Console
      • Connecting the Portal to the Engines
      • Configuring session performance storage
      • Configuring device performance storage
      • Setting up a software license
      • Sending email notifications from the Appliance
      • Allocating resources for the Portal
    • Installing the Collector
      • Installing the Collector on Windows
      • Installing the Collector on macOS
      • Installing the Collector for a Proof of Value
      • Assigning Collectors to Engines
      • Assignment of roaming Collectors
      • Collector MSI parameters reference table
      • Nxtcfg - Collector configuration tool
      • Inspecting the connection status of the Collector
      • Querying the status of the TCP connection of the Collector
      • Reporting the URL of HTTP web requests
      • Auditing logon events
      • Viewing user interactions in virtualized and embedded environments
      • Engage notifications on macOS
      • Configuring Collector level anonymization
    • Collector remote connectivity
      • Redirecting and anonymizing Collector traffic
      • Redirecting the Collector TCP channel
      • Support for DirectAccess
      • Windows Collector proxy support
      • Mac Collector proxy support
    • Installing the Event Connector
      • Installing the Event Connector on Linux
    • Installing the Finder
      • Installing the Finder on Windows
      • Enabling Cross-Engine Finder features
      • Expanding the time frame of investigations in the Finder
      • Enabling Finder access to the Library
      • Finder proxy support
    • Updating from V6.x
      • Updating the Appliance
      • Content centralization when updating the Appliance
      • Updating the Collector
      • Viewing Collector deprecated fields
      • Updating the Finder
    • Security and user account management
      • Importing and replacing certificates
      • Hierarchizing your infrastructure
      • Adding users
      • Enabling SAML authentication of users
      • Just-In-Time provisioning of user accounts
      • Enabling Windows authentication of users
      • Multi-factor authentication for local accounts overview
      • Provisioning user accounts from Active Directory
      • Establishing a privacy policy
      • Disabling local accounts for interactive users
      • Setting the complexity and minimum length of passwords for local accounts
      • Protecting local accounts against brute force attacks
      • Preventing password saving in the Finder
      • Controlling session timeouts in the Portal
      • Security settings in the Appliance
      • Setting the Do Not Disturb periods between campaigns
    • Data retrieval and storage
      • Data retention
      • Increasing the maximum number of metrics
      • Establishing a data retention policy in the Engine
      • Storing Engine data in a secondary disk drive
      • Importing data from Microsoft Active Directory
      • Setting the locale in the Portal
      • Changing the Time Zone of the Portal
      • Time Zones and data collection
      • Changing the data collection time of the Portal
      • Nightly task schedules timetable
      • Changing the thresholds of High CPU warnings
      • Automatic restart of unresponsive Engine
    • Maintenance operations
      • Logging in to the CLI
      • Special operation modes for the Engine and the Portal
      • Changing the default ports in the Appliance
      • Centralized Management of Appliances and Engines
      • Monitoring the performance of the Appliance
      • Resizing partitions in Appliance
      • Configuring the system log
      • Examining the logs in the Portal
      • GDPR - Retrieving or anonymizing personal data
      • Finding out unlicensed devices
      • Removing devices
      • Installing third-party software in the Appliance
      • Installing VMware Tools in the Appliance
      • Operational data sent to Nexthink
      • Sending additional data to Support
    • Disaster recovery
      • Planning for disaster recovery
      • Web Console backup and restore
      • Engine backup and restore
      • Portal backup and restore
      • Rule-based assignment backup and restore
      • License backup and restore
      • PKI backup and restore
    • Branding
      • Branding the Portal
      • Branding of campaigns
  • User manual
    • Getting started
      • Logging in to the Finder
      • Logging in to the Portal
      • Enabling STIG in Webconsole
    • Querying the system
      • Searching the subject of interest
      • Executing an investigation
      • Creating an investigation
      • Editing the options of an investigation
      • Combining logical conditions in investigations
      • Navigating through the results of an investigation
      • Properties of users and devices
    • Visualizing system activity in the Finder
      • Getting a quick overview
      • Graphically observing the activity of users and devices
      • Observing service performance
      • Viewing network connections
      • Viewing web requests
      • Viewing executions
    • Monitoring IT custom metrics
      • Creating a metric
      • Examples of metrics
      • Session performance
      • Device performance
      • Following the evolution of a metric
      • Finding the visuals of a metric
    • Monitoring IT services
      • Analyzing service quality
      • Creating a service
      • Following the evolution of a service
      • Specifying URL paths of web-based services
    • Engaging with the end user
      • Getting feedback from the end users
      • Types of campaigns
      • Creating a campaign
      • Editing a campaign
      • Types of questions
      • Controlling the flow of questions
      • Translating a campaign
      • Triggering a campaign manually
      • Limiting the reception rate of campaigns
      • Scrutinizing the results of a campaign
      • Continuously measuring the satisfaction of employees
    • Rating devices and users with scores
      • Computing scores
      • Creating a score
      • Checking and comparing ratings
      • Computing potential savings
      • Score XML Reference
      • Documenting scores
    • Remotely acting on devices
      • Scenarios for remote actions
      • Creating a remote action
      • Executing remote actions
      • Triggering a remote action manually
      • Writing scripts for remote actions on Windows
      • Writing scripts for remote actions on Mac
      • Example of self-healing scenario
      • Example of self-help scenario
      • Application control and remote actions
    • Organizing objects with categories
      • Classifying objects of the same type
      • Creating categories and keywords
      • Tagging objects manually
      • Tagging objects automatically
      • Importing tags from text files
    • Getting notified by the system
      • Receiving Engage campaigns
      • Receiving email digests
      • Receiving alerts
      • Creating a service-based alert
      • Creating an investigation-based alert
    • Building web-based dashboards
      • Introducing dashboards in the Portal
      • Creating a dashboard
      • Examining metrics in depth
      • Documenting dashboards
      • Assessing license use
      • Computing dashboard data
      • Reusing dashboard content
    • Importing and exporting authored content
      • Methods for reusing authored content
      • Manually sharing Finder content
      • Importing a content pack
      • Conflict resolution
      • Exporting a content pack
  • Library packs
    • Compliance
      • Device Compliance
    • Configuration Manuals
      • Overview (Configuration Manuals)
      • Installing A New Version Of A Library Pack
    • Digital Employee Score (DEX score)
      • DEX Score Installation And Configuration
      • Detailed Library Pack Changelog
    • Device management
      • Reduce logon duration
      • Group Policy Management
      • Hardware Asset Renewal
      • Hardware Asset Renewal Advanced
      • Application Auto-Start Impact
    • Remote Employee Experience
      • Remote Worker Experience
      • Home Networking
      • Change Log And Upgrade Process
      • Remote Worker Vs Office Worker Device Category
      • Remote Worker Insights
      • DEX V2 Upgrade Of Remote Worker
    • Persona Insight
      • Persona Insight - Overview
      • Persona Insight - Library Pack
      • Persona Insight - Score Only Pack
      • Persona Insight - Without Campaign pack
      • Persona Insight - Getting Started and Upgrade Procedure
      • Persona Insight - Configuration Guide
      • Persona Insight - Troubleshooting - Multiple devices on multiple engines
      • Persona Insight - Reference Guide
      • Persona Insight - Example Pack
      • Persona Insight - Device Sizing
        • Persona Insight - Device Sizing Overview
        • Persona Insight - Device Sizing Configuration
      • Persona Insight - Application Sizing
        • Persona Insight - Application Sizing Overview
        • Persona Insight - Application Sizing Configuration
      • Legacy Persona documentation
        • Persona Insight - Library Pack (V.1.0.0.0)
        • Persona Insight - Base Pack
        • Persona Insight - Base Pack Advanced
        • Persona Insight - Customization Guide (V1.0.0.0)
        • Persona Insight - Configuration Guide (V1.0.0.0)
        • Persona Insight - Reference Guide (V1.0.0.0)
    • GSuite
      • GSuite: Health
      • GSuite: Services
      • GSuite: Sentiment
      • GSuite: Advanced Health
    • Support
      • Support: Level 1
    • Shadow IT
      • Shadow IT
    • Malware Protection
      • Malware Protection
    • Office 365 Health
      • Office 365 Health: Overview
      • Office 365 Health: Services
    • Office 365 OneDrive
      • OneDrive Summary
      • OneDrive Operations
      • OneDrive Advanced Health
      • OneDrive Migration
      • OneDrive Sentiment
      • OneDrive Management
      • OneDrive Advanced Operations
    • Office 365 Teams
      • Teams Overall Configuration
      • Teams - Migration
      • Teams - Health
      • Teams - Advanced Health
      • Teams - Adoption
    • Microsoft 365 Apps
      • Microsoft 365 Apps - Operate
    • Employee Self Service
      • Overview
      • Configuration
      • Usage
    • Onboarding Experience Management
      • OEM - Overview
      • OEM - Configuration
    • Office 365 Outlook
      • Outlook Troubleshooting
    • Virtualization
      • Virtualization: Operate
      • Virtualization: AVD - Advanced
      • Virtualization: Citrix Advanced
      • Virtualization: Project
      • Virtualization: Troubleshooting
        • Virtualization: Troubleshooting: Configuration
    • Windows
      • Win10: Configuration
      • Win10: Migration
      • Win10: Feature Update
      • Win10: Quality Update
      • Windows Defender Management
      • Administrators Management
    • Windows 11
      • Windows 11 - Readiness
      • Windows 11 - Migration Pilot
      • Windows 11 - Migration
      • Windows 11 - Operate
    • Webex
      • Webex Operate
    • Zoom
      • Zoom Operate
    • Remote Actions
      • Get Performance Monitor Data
      • Skype For Business
      • Restart Device
      • Upload Logs to S3 using PreSigned URLs
    • Software Asset Optimization
    • Collaboration Optimization
      • Collaboration Optimization - Solution Overview
      • Collaboration Optimization - Configuration
      • Collaboration Optimization - Usage / Troubleshooting
    • Systems Management
      • Manage Configuration Drift
      • MS ConfigMgr - Client Health
        • MS ConfigMgr - Client Health - Summary
        • MS ConfigMgr - Client Health - Configuration Guide
      • Intune
        • Intune - Health
          • Intune - Health - Summary
          • Intune - Health - Configuration Guide
    • Return to the office
      • Return to the office - Planning
      • Return to the office - Readiness
    • Green IT
      • Green IT - Overview
      • Green IT - Configuration Guide
    • Hybrid Working
      • Hybrid Working Experience
      • Hybrid Working Experience - Installation and upgrade procedure
  • Integrations
    • Nexthink ServiceNow Service Graph Connector
      • Overview
        • Roles and Permissions
        • Modules
      • Installation and Configuration Guide
        • Pre-requisites
          • Configure Identification Rules
          • Import and setup the CMDB categories in Finder
        • Setup
          • Configure the connection
          • Configure import properties
          • Configure additional engines
          • Set up scheduled import jobs
      • Data transformation and mapping by default
      • How to customize the behaviour of the Connector
      • FAQ
        • Why ServiceNow Service Graph Connector?
        • What about Nexthink CMDB Connector?
        • Why is the name the primary key for the devices?
      • Troubleshooting
        • IRE identification issues
          • [No Choice found in the sys_choice table for the target table](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/ire-identification-issues/ no-choice-found-in-the-sys_choice-table-for-the-target-table.md)
          • Identification rules not created
          • Discovery_source choice not created
        • Timeout Errors
          • ECCResponseTimeoutException
          • HTTP 0 error
        • MID server issues
          • java.lang.NullPointerException
          • MID Server memory issues
          • Not trusted certificates in Quebec release
        • Configure credentials issues
          • [Not allowing update of property authentication_choice](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-credentials-issues/ not-allowing-update-of-property-authentication_choice.md)
          • Invalid username/password combo (HTTP 401/403)
        • Configure Engines Issues
          • [The client secret supplied for a confidential client is invalid](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-engines-issues/ the-client-secret-supplied-for-a-confidential-client-is-invalid.md)
        • No Cis imported and no errors found in the log
    • Nexthink ServiceNow Incident Management Connector (IMC)
      • Installation and configuration guide (IMC)
      • Troubleshooting Guide (IMC)
      • Domain separation installation (IMC)
    • Nexthink ServiceNow CMDB Connectors
      • Installation and Configuration Guide
      • Troubleshooting Guide
      • Field transformation and normalisation examples
    • Nexthink Event Connector
      • High level overview
      • Installation and Configuration Guide
      • Troubleshooting guide
      • RPM installation
      • Splunk specific documentation
        • Upgrading from Splunk Connector to Event Connector
        • Splunk add-on installation and usage
    • Nexthink Chatbot SDK
      • Introduction and concepts
      • Installation, configuration and update guide
        • Installation and configuration
        • Update to newer version
        • Uninstallation
        • Authentication
        • Topics configuration
        • Remote action configuration
        • Advanced configuration
        • Additional resources and references
      • Dimensioning guide
      • Troubleshooting
      • Technical solution description
      • Downloads and release notes
  • Glossary and references
    • Search and information display
      • Search in Finder
      • Keyboard shortcuts for column display selection
      • Campaign display compatibility
      • Real-time and consolidated service data
      • Service errors and warnings
      • Errors and warnings for devices and executions
      • Types of widgets
      • Widget compute state in charts
      • Errors in the execution of remote actions
      • Top results of Cross-Engine investigations
      • Engine data history
    • Tooltips in the user and device views
      • Alerts tooltips
      • Warnings tooltips
      • Errors tooltips
      • Activity tooltips
      • Services tooltips
    • Database information and organization
      • Maximum supported values
      • Local and shared content
      • Device Identification
      • Local IP address of devices
      • Timestamping of events
      • Boot and logon duration
      • Application startup duration
      • Application not responding events
      • Memory and CPU usage
      • Status of TCP connections
      • Status of UDP connections
      • Network and port scan conditions
      • Binary paths
      • Maximum number of Binaries
      • Package Executable Mapping
      • Metro apps
      • Investigation with packages
      • Portal aggregation and grouping
      • Focus time metric
    • Security
      • Access rights and permissions
      • Active Directory authentication
      • Canonical domain names for Windows authentication
      • System alerts
      • Audit trail
      • Appliance hardening
      • STIG hardening
      • FIPS 140-2 compliance
      • Security bulletins
        • Is Nexthink affected by Okta breach
        • Is Nexthink affected by SolarWinds breach
        • Nexthink and Log4j - Security bulletin
        • CVE-2022-22965 - Security Vulnerability Spring4shell - Spring Framework
        • Version 6.22.2.10: Security Vulnerability Maintenance Release
        • The Collector V6.27.X Release – Security Bulletin
    • References
      • Components of the Collector
      • Server support
      • Compatibility mode
    • Glossary
      • Activity
      • Alert
      • Application
      • Binary
      • Campaign
      • Category
      • Connection
      • Dashboard
      • Destination
      • Device
      • Domain
      • Entity
      • Event
      • Executable
      • Execution
      • Focus time
      • Hierarchy
      • Installation
      • Investigation
      • Keyword
      • Metric
      • Module
      • Object
      • Package
      • Platform
      • Port
      • Printer
      • Score
      • Service
      • Session
      • System boot
      • User
      • User logon
      • Web request
      • Widget
  • API and integrations
    • Integrating with Nexthink
      • Event Connector
      • Getting data through the NXQL API
      • Bidirectional integration with the Finder
      • Count metrics API
      • Software metering API
      • Services API
      • List Engines API
      • GetSID API
      • Triggering campaigns via their API
      • Triggering remote actions via their API
      • Audit trail API
      • Integrating investigation-based alerts
      • Downloads
    • NXQL API
      • Introducing the NXQL API
      • NXQL Tutorial
      • NXQL language definition
      • NXQL Data Model
    • Integrations
      • Excel integration with NXQL
      • Power BI
      • Azure Data Lake Storage Gen2
      • Splunk Event Connector
    • ServiceNow
      • CMDB Connector
      • Incident Management Connector
      • Event Management

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Getting Started

Overview

The Persona Insights Library Pack is a turnkey solution allowing you to measure activity across a range of technical and sentiment based areas so that you can build an understanding of the behaviors of Employees as they go about their daily work.

The pack is slightly different to other Nexthink Library Packs in that it is essentially a framework of measurements that enables you solve a multitude of Business requirements. By importing and running the pack, you will discover the Persona-based activities of your Employees - but in fact it is what you do with this information that will provide you with the real power and functionality that the pack brings.

Pre-Requisites

Before installing the Persona Insights Library Pack, for on-premise customers you must be on Version 6.29 of Nexthink, and you must have installed the version 2.1 or greater. This requirement is automatically fulfilled for Cloud customers whose platform will always be the latest release.

The Persona Insight pack also uses a new feature, Focus Time, which once enabled, is a data point that is collected to show the usage of applications (i.e. time of the focused window being used). This is documented for reference in the .

The Focus Time Monitoring feature is available for Windows clients from Version 6.29 of Nexthink and for macOS clients from Version 6.30.

Please note that this feature is disabled by default in both operating systems. Should you wish to enable this feature across your Collector estate please use the necessary script delivery tools to configure it across all Collectors. Note that if you are licensed for Act, you can also set this flag with the remote action Set Collector Configuration which is available from the .

Manual configuration - Windows: To enable this feature manually, you will need to create the following registry key on each Collector where you want it monitored:

HKEY_LOCAL_MACHINE\SOFTWARE\Nexthink\Collector\WindowFocusTimeMonitoring Also add a DWORD value named “Enabled” which will have to be set to 1.

Manual configuration - macOS: To enable this feature manually, a config.json file can be provided by Nexthink.

Pack Components

Before you start working on this pack and customizing it, please take some time to familiarize yourself with the different components of this pack and how they work together.

Dashboards

Persona Insights has two main dashboards out of the box, the Persona Traits Insight and the Digital Experience by Trait Dashboards.

Metrics

The Metrics that underpin these dashboards simply look for the Persona Trait with a value greater than 6.

One metric “Multiple Device Consumer” has a threshold of 5 in order that the use of 2 or more devices is reported.

The Persona Insight pack comes with Metrics to represent all the Persona traits and their current Digital Experience Score in the scores that come with the pack. Unless all of these Traits are required Nexthink recommends removing metrics that are not needed.

Score

Persona Insights uses two Scores, Persona Traits and Persona Advanced Traits.

Each score contains a core set of Traits being measured

  • Persona Traits – contains the individual Traits plus the parent overall trait, so for example one measures usage of Teams, while the parent measures usage of Collaboration Tools. Please be aware of how the parent or composite score operates. Whilst you can reference a composite score via a metric or Investigation the default behavior is for it to show the maximum value of the leaf scores below it, and not their combined usage, which might have been the desired result. For certain groupings; Collaboration Tools, Productivity Tools and File Sharing Tools, a summary Persona Trait Score referencing a summary category has been created to get around this issue and to show the true summation of the individual scores.

  • Persona Traits Advanced – this Score summarizes the responses to the Pulse Survey Campaign included with the full version of this pack and therefore relates to employee sentiment (and in the future to remote action based Traits). The same rules apply to this as with the above Persona Traits score.

Note that the scores look for the activity over the past seven days, and that the thresholds that have been set should be tuned according to the actual data transfer values you see within your Organization. These thresholds have already been customized to a certain extent - the scoring for Excel (Spreadsheet Consumer) is higher than Microsoft Project Consumer, for example, as it is assumed that heavy spreadsheet use will exceed the heavy use of MS Project over the course of a week.

Campaign

This pack contains a campaign called “Pulse Survey” with 5 measurements:

Responsiveness (to the Campaign itself) Sentiment - “How have you been feeling at work during the past week?” Work Location - “How satisfied are you with your current work location?” Learning and Growth - “How satisfied are you with the learning and growth opportunities at work?” Work-life balance - “How satisified are you with your work-life balance?”

The scored responses to these questions should give you a real feel for the employee sentiment within your organization, and of course a low scored response to a particular subject will give you a clear action point on an issue that should be addressed.

Categories

It is important to understand the use of categories in this pack. From version 2.0.0.0, the use of categories was changed significantly so this should be of particular interest to those customers who are familiar with earlier versions of this pack.

The multiple categories included in this pack are used to group types of applications or business tools together to be referenced by the corresponding scores.

All scores concerned with application measurements now contain a direct reference to an entry in a category, rather than the application executable itself. There are two main reasons for this. Firstly, should an application change it’s executable name, or a web resource change it’s URL, this can be changed in the category rather than modifying the NXQL query in the score. Secondly, multiple executable names can be listed for the same application, which can now include macOS references.

The pack uses the following Categories:

  • Persona Insight – All - For certain application groupings there is a need to show usage across all similar applications in summary form. For these summary groups; Collaboration Tools, Productivity Tools and File Sharing Tools, a new category has been created listing all common applications of the type. These summary categories are referenced by three corresponding summary scores.

  • Persona Insight – Browser Apps - This category contains references to all of the main corporate browsers that may be in use in your organization.

  • Persona Insight – Binary Compliance – This is used to monitor unwanted activity. One keyword is actively used, “Forbidden Binaries” which is in the “Shadow IT” Persona Trait and this should be configured to match your Organizations need. The other two, “Corporate Browser” and “Malicious Binaries” are present as categories which can be used, if wished, in extending the Scoring to monitor this kind of activity.

  • Persona Insight – Cloud Storage Tools – This category contains entries for the locally installed client for three popular cloud storage tools; Dropbox, Google Drive and Microsoft OneDrive.

  • Persona Insight – Collaboration Tools – This category contains entries for many popular collaboration tools, such as Microsoft Teams, Zoom and WebEx.

  • Persona Insight – Data Scientist Tools – This category contains entries for popular tools such as Microsoft BI, Tableau and Oracle BI.

  • Persona Insight – Designer Tools – This category contains entries for both Backend Tools (e.g. Python, Powershell) and Frontend Tools (e.g. Figma, GitHub Desktop).

  • Persona Insight – Domain Profile – This is used in the score under the “Web Apps” Persona Trait grouping and each item within it, Social Domains, Reference Domains, Business Domains, Learning Domains and Non-Business Domains can be filled appropriately with entries for your Organization.

  • Persona Insight – Email Client – By default this category contains one entry for an Email Client containing an entry for Microsoft Outlook. This is in recognition of the fact that, whilst popular, Outlook is not always the chosen email client for all organizations. Alternative applications can therefore be listed instead of, or in addition, to this default entry.

  • Persona Insight – Productivity Tools – By default, this category contains entries for all of the applications in the Microsoft Office suite. The keywords referencing the individual executables are generic however, allowing easy customization of this category with no further changes to the score, metric names, or dashboards required.

Upgrade Procedure

To upgrade from the previous version of Persona Insight, a couple of small but important steps have to be followed. You start by installing the pack as usual.

The default behavior suggestion to replace only the metrics is not sufficient, however.

Please expand the Scores and Campaign folders and make sure that they are set to “Replace”, you can now press “Apply”

All being well, the pack should install correctly.

The only other thing to consider is that the pack will have installed itself in a second copy of the dashboard, you can remove or rename the previous dashboard according to your preferences.

  1. Library packs
  2. Persona Insight

Persona Insight - Getting Started and Upgrade Procedure

  • Getting Started
  • Overview
  • Pre-Requisites
  • Pack Components
  • Dashboards
  • Metrics
  • Score
  • Campaign
  • Categories
  • Upgrade Procedure
Digital Experience Score
online documentation
Nexthink Library