Connectivity requirements
Last updated
Last updated
Find the connectivity requirements of every Nexthink product in the reference tables below. You can configure some of the products to use either a secure or a non-secure channel for specific services (see the column Reason). Depending on their configuration, note that you may require to allow connections through a different port number.
Starting from V6.19, if rule-based Collector assignment is turned on, the TCP channel of the Collector also connects to the Portal. Collectors use this connection to ask for their assigned Engine. From V6.20 on, if you change the default port number of the Collector TCP channel, modify accordingly the port number where the Portal is listening.
Starting from V6.21, the Collector no longer requires a separate UDP channel to send end-user analytics to the Engine. Instead, end-user analytics, as well as coordination data and updates, may be optionally transmitted through the TCP channel. If you change the default port numbers that the Collector uses for communicating with the Engine, change as well the default port numbers in the Engine through the Web Console. Starting from V6.24, the default is to use TCP port 443 for all Collector communications in on-premises setups, although the use of a custom TCP port (default 8443) and the UDP channel are still allowed.
For each connection, the tables indicate the transport protocol used. When an application protocol handles the connection over the transport layer, the name of the application protocol precedes the name of the transport protocol.
First, find in this overview two diagrams:
A diagram with the connections and default ports that are common to all Nexthink Appliances, regardless of the Appliance hosting the Portal, the Engine or both.
A diagram with the default ports of the Portal and Engine Appliances separately, as well as the connections with other components.
Starting from V6.19, the following additional connections are required if the rule-based Collector assignment is turned on. Federate your appliances before activating the rule-based Collector assignment. The Collector assignment feature does not work when Portal and Engine are installed on the same Appliance.
The connectivity between Engines through TCP and UDP ports 8301 is optional, as the consensus protocol behind rule-based Collector assignment uses these connections to implement a feature that is actually not required by Collector assignment. If communication through TCP and UDP ports 8301 is blocked between Engines (by internal firewalls, for instance), the underlying consensus protocol will write failed connection messages to its log file:
/var/nexthink/nxconsul/logs/nxconsul.log
You can safely ignore these error messages.
In the following table, we describe the different ports that must be open on the Engine appliance to communicate seamlessly with the other Nexthink components and with standard network services.
22
SSH / TCP
IN
Secure shell connection to the CLI
SSH / TCP
IN OUT
Appliance federation
25
SMTP / TCP
OUT
Mail server for notifications
53
DNS / UDP
OUT
Resolving destination names by reverse IP
99
HTTPS / TCP
IN
Administration through the Web Console
123
NTP / UDP
OUT
Time synchronization
For CentOS-based appliances:
0.centos.pool.ntp.org
1.centos.pool.ntp.org
2.centos.pool.ntp.org
For Oracle Linux-based appliances:
0.pool.ntp.org
1.pool.ntp.org
2.pool.ntp.org
3.pool.ntp.org
389
LDAP / TCP
OUT
Connection to Active Directory (non-secure)
443
WebSocket / TCP
IN
Collector TCP channel to the Engine (on-premises default)
WebSocket / TCP
IN
User connection from the Finder (Nexthink Cloud only)
HTTPS / TCP
IN
Audit Trail API connection from the Portal
HTTPS / TCP
IN
Access to the Web API
Only for Engines on the Nexthink Cloud
HTTPS / TCP
OUT
Connection to the Application Library
application‑library‑v5.nexthink.com
application‑library‑v6.nexthink.com
HTTPS / TCP
OUT
Connection to automatic updates
For CentOS-based appliances:
updates‑v6.nexthink.com
updates‑centos‑v6.nexthink.com
For Oracle Linux-based appliances:
updates-v6-el8.nexthink.com
636
LDAPs / TCP
OUT
Connection to Active Directory (secure)
999
UDP
IN
Optional: Collector analytics
TCP
IN
User connection from the Finder (on-premises only) or the Portal
1671
HTTPS / TCP
IN
Access to the Web API
Only for Engines on-premises (V6.X)
7000 7001 7002 7003
TCP
OUT
Communication channels with the Portal
8300
TCP
IN OUT
Communication with Portal for Collector assignment
8301
TCP & UDP
IN OUT
Communication with Portal and peer Engines for Collector assignment
8443
WebSocket / TCP
IN
Collector default custom / Nexthink Cloud TCP channel to the Engine
10402
TCP
OUT
Additional communication with Portal for Collector assignment
11031
HTTPS / TCP
OUT
Communication with the Mobile Bridge
In the following table, we describe the different ports that must be open in the Portal appliance to communicate seamlessly with the other Nexthink components.
22
SSH / TCP
IN
Secure shell connection to the CLI
SSH / TCP
IN OUT
Appliance federation
25
SMTP / TCP
OUT
Mail server for notifications
53
DNS / UDP
OUT
Lookup name of AD servers
80
HTTP / TCP
IN
Access to the Portal (non-secure)
88
TCP & UDP
OUT
Kerberos authentication of AD users
99
HTTPS / TCP
IN
Administration through the Web Console
HTTPS / TCP
OUT
Centralized administration of the Engine
123
NTP / UDP
OUT
Time synchronization
For CentOS-based appliances:
0.centos.pool.ntp.org
1.centos.pool.ntp.org
2.centos.pool.ntp.org
For Oracle Linux-based appliances:
0.pool.ntp.org
1.pool.ntp.org
2.pool.ntp.org
3.pool.ntp.org
389
LDAP / TCP
OUT
Connection to Active Directory (non-secure)
443
HTTPS / TCP
IN
Access to the Portal (secure)
WebSocket / TCP
IN
User connection from the Finder
WebSocket / TCP
IN
Collector TCP channel to the Portal (on-premises default)
HTTPS / TCP
IN
Installation and updates of the Finder from the Portal
Portal address
HTTPS / TCP
IN
Portal address
HTTPS / TCP
OUT
Connection to the Online License mechanism
license.nexthink.com
HTTPS / TCP
OUT
Connection to the Application Library
alib.nexthink.com
application‑library‑v5.nexthink.com
application‑library‑v6.nexthink.com
HTTPS / TCP
OUT
Connection to automatic updates
For CentOS-based appliances:
updates‑v6.nexthink.com
updates‑centos‑v6.nexthink.com
For Oracle Linux-based appliances:
updates-v6-el8.nexthink.com
636
LDAPs / TCP
OUT
Connection to Active Directory (secure)
999
TCP
OUT
Connection to the Engine
7000 7001 7002 7003
TCP
IN
Communication channels with the Engine
8100
HTTP / TCP
OUT
Send license information to Local License Manager
8300
TCP
IN OUT
Communication with Engines for Collector assignment
8301
TCP & UDP
IN OUT
Communication with Engines for Collector assignment
8443
WebSocket / TCP
IN
Collector default custom / Nexthink Cloud TCP channel to the Portal
10402
TCP
IN
Additional communication with Engines for Collector assignment
The Local License Manager resides in the same machine as the Portal.
8100
HTTP / TCP
IN
Get license information from the Portal
The Mobile Bridge needs to connect to the Exchange CAS to get mobile information. In turn, it offers a REST interface for the Engine to use to retrieve the collected information.
80
HTTP / TCP
OUT
Communication with Exchange (non-secure)
443
HTTPS / TCP
OUT
Communication with Exchange (secure)
11031
HTTP / TCP
IN
REST interface for the Engine
In the following table, we describe the different ports that must be opened on the computers running the Finder to communicate seamlessly with the other Nexthink components.
25
SMTP / TCP
OUT
Send email in case of error
80
HTTP / TCP
OUT
Connection to the documentation website
doc.nexthink.com
HTTP / TCP
OUT
Verification of security certificates
ocsp.verisign.com
443
WebSocket / TCP
OUT
User connection to the Portal
WebSocket / TCP
OUT
User connection to the Engine (Nexthink Cloud only)
HTTPS / TCP
OUT
Installation and updates of the Finder from the Portal
Portal address
HTTPS / TCP
OUT
Support telemetry
alib.nexthink.com
HTTPS / TCP
OUT
Connection to the Library
library.nexthink.com
999
TCP
OUT
User connection to the Engine (on-premises only)
In the following table, we describe the different ports that must be opened on the computers running the Nexthink Collector to send data seamlessly with the Nexthink Engine.
999
UDP
OUT
Optional: Collector UDP channel to the Engine
443
WebSocket / TCP
OUT
Collector default (on-premises) TCP channel to the Engine and, if rule-based Collector assignment is turned on, to the Portal
8443
WebSocket / TCP
OUT
Collector default custom / Nexthink Cloud TCP channel to the Engine and, if rule-based Collector assignment is turned on, to the Portal
Applies to platforms | Windows | macOS |
In addition, starting from V6.19, Windows Collector components call a Windows API method once every 24 hours that triggers a connection for client to domain controller operations through TCP port 135. Ephemeral TCP ports in the range 49152-65535 are used for service response.
Applies to platforms | Windows |
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