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Version 6.30
Version 6.30
  • Welcome
  • Nexthink V6
  • Overview
    • Software components
    • Collector
    • Finder
    • Engine
    • Portal
    • Nexthink Library
    • Digital Experience Score
  • Installation and configuration
    • Planning your installation
      • Overview of the installation process
      • Hardware requirements
      • Connectivity requirements
      • Software requirements
      • Reference architectures
    • Installing Portal and Engine Appliances
      • Installing the Appliance
      • Installing the Appliance on Azure
      • Installing the Appliance on AWS
      • Installing the Appliance on OTC
      • Managing Appliance accounts
      • Setting the names of the Portal
      • Setting the names of the Engines
      • Specifying your internal networks and domains
      • Federating your Appliances
      • STIG compliance in Web Console
      • Connecting the Portal to the Engines
      • Configuring session performance storage
      • Configuring device performance storage
      • Setting up a software license
      • Sending email notifications from the Appliance
      • Allocating resources for the Portal
    • Installing the Collector
      • Installing the Collector on Windows
      • Installing the Collector on macOS
      • Installing the Collector for a Proof of Value
      • Assigning Collectors to Engines
      • Assignment of roaming Collectors
      • Collector MSI parameters reference table
      • Nxtcfg - Collector configuration tool
      • Inspecting the connection status of the Collector
      • Querying the status of the TCP connection of the Collector
      • Reporting the URL of HTTP web requests
      • Auditing logon events
      • Viewing user interactions in virtualized and embedded environments
      • Engage notifications on macOS
      • Configuring Collector level anonymization
    • Collector remote connectivity
      • Redirecting and anonymizing Collector traffic
      • Redirecting the Collector TCP channel
      • Support for DirectAccess
      • Windows Collector proxy support
      • Mac Collector proxy support
    • Installing the Event Connector
      • Installing the Event Connector on Linux
    • Installing the Finder
      • Installing the Finder on Windows
      • Enabling Cross-Engine Finder features
      • Expanding the time frame of investigations in the Finder
      • Enabling Finder access to the Library
      • Finder proxy support
    • Updating from V6.x
      • Updating the Appliance
      • Content centralization when updating the Appliance
      • Updating the Collector
      • Viewing Collector deprecated fields
      • Updating the Finder
    • Security and user account management
      • Importing and replacing certificates
      • Hierarchizing your infrastructure
      • Adding users
      • Enabling SAML authentication of users
      • Just-In-Time provisioning of user accounts
      • Enabling Windows authentication of users
      • Multi-factor authentication for local accounts overview
      • Provisioning user accounts from Active Directory
      • Establishing a privacy policy
      • Disabling local accounts for interactive users
      • Setting the complexity and minimum length of passwords for local accounts
      • Protecting local accounts against brute force attacks
      • Preventing password saving in the Finder
      • Controlling session timeouts in the Portal
      • Security settings in the Appliance
      • Setting the Do Not Disturb periods between campaigns
    • Data retrieval and storage
      • Data retention
      • Increasing the maximum number of metrics
      • Establishing a data retention policy in the Engine
      • Storing Engine data in a secondary disk drive
      • Importing data from Microsoft Active Directory
      • Setting the locale in the Portal
      • Changing the Time Zone of the Portal
      • Time Zones and data collection
      • Changing the data collection time of the Portal
      • Nightly task schedules timetable
      • Changing the thresholds of High CPU warnings
      • Automatic restart of unresponsive Engine
    • Maintenance operations
      • Logging in to the CLI
      • Special operation modes for the Engine and the Portal
      • Changing the default ports in the Appliance
      • Centralized Management of Appliances and Engines
      • Monitoring the performance of the Appliance
      • Resizing partitions in Appliance
      • Configuring the system log
      • Examining the logs in the Portal
      • GDPR - Retrieving or anonymizing personal data
      • Finding out unlicensed devices
      • Removing devices
      • Installing third-party software in the Appliance
      • Installing VMware Tools in the Appliance
      • Operational data sent to Nexthink
      • Sending additional data to Support
    • Disaster recovery
      • Planning for disaster recovery
      • Web Console backup and restore
      • Engine backup and restore
      • Portal backup and restore
      • Rule-based assignment backup and restore
      • License backup and restore
      • PKI backup and restore
    • Branding
      • Branding the Portal
      • Branding of campaigns
  • User manual
    • Getting started
      • Logging in to the Finder
      • Logging in to the Portal
      • Enabling STIG in Webconsole
    • Querying the system
      • Searching the subject of interest
      • Executing an investigation
      • Creating an investigation
      • Editing the options of an investigation
      • Combining logical conditions in investigations
      • Navigating through the results of an investigation
      • Properties of users and devices
    • Visualizing system activity in the Finder
      • Getting a quick overview
      • Graphically observing the activity of users and devices
      • Observing service performance
      • Viewing network connections
      • Viewing web requests
      • Viewing executions
    • Monitoring IT custom metrics
      • Creating a metric
      • Examples of metrics
      • Session performance
      • Device performance
      • Following the evolution of a metric
      • Finding the visuals of a metric
    • Monitoring IT services
      • Analyzing service quality
      • Creating a service
      • Following the evolution of a service
      • Specifying URL paths of web-based services
    • Engaging with the end user
      • Getting feedback from the end users
      • Types of campaigns
      • Creating a campaign
      • Editing a campaign
      • Types of questions
      • Controlling the flow of questions
      • Translating a campaign
      • Triggering a campaign manually
      • Limiting the reception rate of campaigns
      • Scrutinizing the results of a campaign
      • Continuously measuring the satisfaction of employees
    • Rating devices and users with scores
      • Computing scores
      • Creating a score
      • Checking and comparing ratings
      • Computing potential savings
      • Score XML Reference
      • Documenting scores
    • Remotely acting on devices
      • Scenarios for remote actions
      • Creating a remote action
      • Executing remote actions
      • Triggering a remote action manually
      • Writing scripts for remote actions on Windows
      • Writing scripts for remote actions on Mac
      • Example of self-healing scenario
      • Example of self-help scenario
      • Application control and remote actions
    • Organizing objects with categories
      • Classifying objects of the same type
      • Creating categories and keywords
      • Tagging objects manually
      • Tagging objects automatically
      • Importing tags from text files
    • Getting notified by the system
      • Receiving Engage campaigns
      • Receiving email digests
      • Receiving alerts
      • Creating a service-based alert
      • Creating an investigation-based alert
    • Building web-based dashboards
      • Introducing dashboards in the Portal
      • Creating a dashboard
      • Examining metrics in depth
      • Documenting dashboards
      • Assessing license use
      • Computing dashboard data
      • Reusing dashboard content
    • Importing and exporting authored content
      • Methods for reusing authored content
      • Manually sharing Finder content
      • Importing a content pack
      • Conflict resolution
      • Exporting a content pack
  • Library packs
    • Compliance
      • Device Compliance
    • Configuration Manuals
      • Overview (Configuration Manuals)
      • Installing A New Version Of A Library Pack
    • Digital Employee Score (DEX score)
      • DEX Score Installation And Configuration
      • Detailed Library Pack Changelog
    • Device management
      • Reduce logon duration
      • Group Policy Management
      • Hardware Asset Renewal
      • Hardware Asset Renewal Advanced
      • Application Auto-Start Impact
    • Remote Employee Experience
      • Remote Worker Experience
      • Home Networking
      • Change Log And Upgrade Process
      • Remote Worker Vs Office Worker Device Category
      • Remote Worker Insights
      • DEX V2 Upgrade Of Remote Worker
    • Persona Insight
      • Persona Insight - Overview
      • Persona Insight - Library Pack
      • Persona Insight - Score Only Pack
      • Persona Insight - Without Campaign pack
      • Persona Insight - Getting Started and Upgrade Procedure
      • Persona Insight - Configuration Guide
      • Persona Insight - Troubleshooting - Multiple devices on multiple engines
      • Persona Insight - Reference Guide
      • Persona Insight - Example Pack
      • Persona Insight - Device Sizing
        • Persona Insight - Device Sizing Overview
        • Persona Insight - Device Sizing Configuration
      • Persona Insight - Application Sizing
        • Persona Insight - Application Sizing Overview
        • Persona Insight - Application Sizing Configuration
      • Legacy Persona documentation
        • Persona Insight - Library Pack (V.1.0.0.0)
        • Persona Insight - Base Pack
        • Persona Insight - Base Pack Advanced
        • Persona Insight - Customization Guide (V1.0.0.0)
        • Persona Insight - Configuration Guide (V1.0.0.0)
        • Persona Insight - Reference Guide (V1.0.0.0)
    • GSuite
      • GSuite: Health
      • GSuite: Services
      • GSuite: Sentiment
      • GSuite: Advanced Health
    • Support
      • Support: Level 1
    • Shadow IT
      • Shadow IT
    • Malware Protection
      • Malware Protection
    • Office 365 Health
      • Office 365 Health: Overview
      • Office 365 Health: Services
    • Office 365 OneDrive
      • OneDrive Summary
      • OneDrive Operations
      • OneDrive Advanced Health
      • OneDrive Migration
      • OneDrive Sentiment
      • OneDrive Management
      • OneDrive Advanced Operations
    • Office 365 Teams
      • Teams Overall Configuration
      • Teams - Migration
      • Teams - Health
      • Teams - Advanced Health
      • Teams - Adoption
    • Microsoft 365 Apps
      • Microsoft 365 Apps - Operate
    • Employee Self Service
      • Overview
      • Configuration
      • Usage
    • Onboarding Experience Management
      • OEM - Overview
      • OEM - Configuration
    • Office 365 Outlook
      • Outlook Troubleshooting
    • Virtualization
      • Virtualization: Operate
      • Virtualization: AVD - Advanced
      • Virtualization: Citrix Advanced
      • Virtualization: Project
      • Virtualization: Troubleshooting
        • Virtualization: Troubleshooting: Configuration
    • Windows
      • Win10: Configuration
      • Win10: Migration
      • Win10: Feature Update
      • Win10: Quality Update
      • Windows Defender Management
      • Administrators Management
    • Windows 11
      • Windows 11 - Readiness
      • Windows 11 - Migration Pilot
      • Windows 11 - Migration
      • Windows 11 - Operate
    • Webex
      • Webex Operate
    • Zoom
      • Zoom Operate
    • Remote Actions
      • Get Performance Monitor Data
      • Skype For Business
      • Restart Device
      • Upload Logs to S3 using PreSigned URLs
    • Software Asset Optimization
    • Collaboration Optimization
      • Collaboration Optimization - Solution Overview
      • Collaboration Optimization - Configuration
      • Collaboration Optimization - Usage / Troubleshooting
    • Systems Management
      • Manage Configuration Drift
      • MS ConfigMgr - Client Health
        • MS ConfigMgr - Client Health - Summary
        • MS ConfigMgr - Client Health - Configuration Guide
      • Intune
        • Intune - Health
          • Intune - Health - Summary
          • Intune - Health - Configuration Guide
    • Return to the office
      • Return to the office - Planning
      • Return to the office - Readiness
    • Green IT
      • Green IT - Overview
      • Green IT - Configuration Guide
    • Hybrid Working
      • Hybrid Working Experience
      • Hybrid Working Experience - Installation and upgrade procedure
  • Integrations
    • Nexthink ServiceNow Service Graph Connector
      • Overview
        • Roles and Permissions
        • Modules
      • Installation and Configuration Guide
        • Pre-requisites
          • Configure Identification Rules
          • Import and setup the CMDB categories in Finder
        • Setup
          • Configure the connection
          • Configure import properties
          • Configure additional engines
          • Set up scheduled import jobs
      • Data transformation and mapping by default
      • How to customize the behaviour of the Connector
      • FAQ
        • Why ServiceNow Service Graph Connector?
        • What about Nexthink CMDB Connector?
        • Why is the name the primary key for the devices?
      • Troubleshooting
        • IRE identification issues
          • [No Choice found in the sys_choice table for the target table](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/ire-identification-issues/ no-choice-found-in-the-sys_choice-table-for-the-target-table.md)
          • Identification rules not created
          • Discovery_source choice not created
        • Timeout Errors
          • ECCResponseTimeoutException
          • HTTP 0 error
        • MID server issues
          • java.lang.NullPointerException
          • MID Server memory issues
          • Not trusted certificates in Quebec release
        • Configure credentials issues
          • [Not allowing update of property authentication_choice](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-credentials-issues/ not-allowing-update-of-property-authentication_choice.md)
          • Invalid username/password combo (HTTP 401/403)
        • Configure Engines Issues
          • [The client secret supplied for a confidential client is invalid](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-engines-issues/ the-client-secret-supplied-for-a-confidential-client-is-invalid.md)
        • No Cis imported and no errors found in the log
    • Nexthink ServiceNow Incident Management Connector (IMC)
      • Installation and configuration guide (IMC)
      • Troubleshooting Guide (IMC)
      • Domain separation installation (IMC)
    • Nexthink ServiceNow CMDB Connectors
      • Installation and Configuration Guide
      • Troubleshooting Guide
      • Field transformation and normalisation examples
    • Nexthink Event Connector
      • High level overview
      • Installation and Configuration Guide
      • Troubleshooting guide
      • RPM installation
      • Splunk specific documentation
        • Upgrading from Splunk Connector to Event Connector
        • Splunk add-on installation and usage
    • Nexthink Chatbot SDK
      • Introduction and concepts
      • Installation, configuration and update guide
        • Installation and configuration
        • Update to newer version
        • Uninstallation
        • Authentication
        • Topics configuration
        • Remote action configuration
        • Advanced configuration
        • Additional resources and references
      • Dimensioning guide
      • Troubleshooting
      • Technical solution description
      • Downloads and release notes
  • Glossary and references
    • Search and information display
      • Search in Finder
      • Keyboard shortcuts for column display selection
      • Campaign display compatibility
      • Real-time and consolidated service data
      • Service errors and warnings
      • Errors and warnings for devices and executions
      • Types of widgets
      • Widget compute state in charts
      • Errors in the execution of remote actions
      • Top results of Cross-Engine investigations
      • Engine data history
    • Tooltips in the user and device views
      • Alerts tooltips
      • Warnings tooltips
      • Errors tooltips
      • Activity tooltips
      • Services tooltips
    • Database information and organization
      • Maximum supported values
      • Local and shared content
      • Device Identification
      • Local IP address of devices
      • Timestamping of events
      • Boot and logon duration
      • Application startup duration
      • Application not responding events
      • Memory and CPU usage
      • Status of TCP connections
      • Status of UDP connections
      • Network and port scan conditions
      • Binary paths
      • Maximum number of Binaries
      • Package Executable Mapping
      • Metro apps
      • Investigation with packages
      • Portal aggregation and grouping
      • Focus time metric
    • Security
      • Access rights and permissions
      • Active Directory authentication
      • Canonical domain names for Windows authentication
      • System alerts
      • Audit trail
      • Appliance hardening
      • STIG hardening
      • FIPS 140-2 compliance
      • Security bulletins
        • Is Nexthink affected by Okta breach
        • Is Nexthink affected by SolarWinds breach
        • Nexthink and Log4j - Security bulletin
        • CVE-2022-22965 - Security Vulnerability Spring4shell - Spring Framework
        • Version 6.22.2.10: Security Vulnerability Maintenance Release
        • The Collector V6.27.X Release – Security Bulletin
    • References
      • Components of the Collector
      • Server support
      • Compatibility mode
    • Glossary
      • Activity
      • Alert
      • Application
      • Binary
      • Campaign
      • Category
      • Connection
      • Dashboard
      • Destination
      • Device
      • Domain
      • Entity
      • Event
      • Executable
      • Execution
      • Focus time
      • Hierarchy
      • Installation
      • Investigation
      • Keyword
      • Metric
      • Module
      • Object
      • Package
      • Platform
      • Port
      • Printer
      • Score
      • Service
      • Session
      • System boot
      • User
      • User logon
      • Web request
      • Widget
  • API and integrations
    • Integrating with Nexthink
      • Event Connector
      • Getting data through the NXQL API
      • Bidirectional integration with the Finder
      • Count metrics API
      • Software metering API
      • Services API
      • List Engines API
      • GetSID API
      • Triggering campaigns via their API
      • Triggering remote actions via their API
      • Audit trail API
      • Integrating investigation-based alerts
      • Downloads
    • NXQL API
      • Introducing the NXQL API
      • NXQL Tutorial
      • NXQL language definition
      • NXQL Data Model
    • Integrations
      • Excel integration with NXQL
      • Power BI
      • Azure Data Lake Storage Gen2
      • Splunk Event Connector
    • ServiceNow
      • CMDB Connector
      • Incident Management Connector
      • Event Management

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On this page
  • Change log
  • V6.0.0.0
  • V5.0.0.0
  • V4.0.0.0
  • V3.3.0.0
  • V3.2.0.0
  • V3.1.0.0
  • V3.0.0.0
  • V2.0.0.0
  • Upgrade process
  • Post V1.x Upgrade
  • Post V2.x Upgrade

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  1. Library packs
  2. Remote Employee Experience

Change Log And Upgrade Process

Last updated 9 months ago

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Change log

The Remote Worker Experience pack is currently being regularly updated.

V6.1.0.0

Version 6.1.0.0 enables metrics in the pack to be compatible with macOS systems. These metrics have also been updated to be compatible with the latest version of DEX V2. Additionally, two new remote actions: "Check Certificate Validity" and "Get Encryption Information", for macOS have been incorporated in to the pack.

The Check Certificate Validity Remote Action allows administrators to determine if valid certificates are installed on the macOS device and the number of days until they expire. The Get Encryption Information Remote Action determines if the target macOS device's disk is encrypted or not, the encryption method used and if FileVault is enabled.

V6.0.0.0

Version 6.0.0.0 increases the visibility of Windows 10 from a remote working perspective.

The pack gives a view of the version dispersion across the landscape and for each version it finds, delivers the key metrics needed - whether there are high memory errors, warnings, crashes, and so forth.

In addition, it focuses on changes in the Digital Experience Score on these different versions of Windows 10 if the Device has recently received software updates. It is quite possible an incorrectly behaving update may affect the Digital Experience of the Windows 10 user so by comparing the Digital Experience Scores of machines that are recently updated you will be able to quickly isolate any problems occurring following an update being received.

V5.0.0.0

This update adds a new “Monitor – O365 ProPlus” dashboard to the pack which looks at the compliance of Office 365 ProPlus's continuous patching cycle, focusing on remote workers. This dashboard provides valuable insight:

  1. Tracks the progress towards patching the Office365 landscape to a desired level of compliance.

  2. Breaks down the productivity DEX Score by users on the required patch version compared with those with an outdated version.

  3. Gives an overview of the current state of Office 365 ProPlus version dispersion in the landscape.

Outside the core Remote Worker packs note that there is also remote working updates to the separate Pack:

  1. Breakdowns by worker type (office/remote) for each dashboard.

  2. Critical new software compliance insight, such as top forbidden binaries and breakdowns of non-compliance software at a particular version level (for example a zoom version is known to cause audio lag).

This can be installed at any time independent of the Remote Worker pack itself if wished.

V4.0.0.0

In version 4.0.0.0 of the Remote Worker Experience pack, the following additions are present:

  1. In the "Monitor - Compliance" Dashboard key security KPIs are present: Antivirus, Windows Firewall Real-Time Protection, and whether User Access Control is enabled for better coverage of the key aspects of your remote landscape.

  2. As a separate, optional Library Pack, the Windows Defender Management pack has been updated with more dashboards, greater detail, and a breakdown of the Defender status for Office and Remote Workers.

  3. As a separate, optional Library Pack, the Level 1 and Level 1 Advanced Checklists have now got several Remote Worker checks in them, such as Wi-Fi Signal Strength, Certificate Check, Password expiration, and more.

Note that the Defender and Checklists are entirely optional items and the Remote Worker Pack can be downloaded by itself if wished.

V3.3.0.0

In version 3.3.0.0 of the Remote Worker Experience pack, the following additions are present:

  1. Bitlocker status has been added to the Readiness dashboards (both Assessment and Compliance). Using the Get-BitlockerStatus Remote Action. Note that this can be combined with the equivalent Set remote action to encrypt disks remotely if required.

V3.2.0.0

In version 3.2.0.0 of the Remote Worker Experience pack, the following changes should be noted:

  1. The metrics around "Remote Worker Experience - Well-being" will offer to upgrade, this is because of a bug fix around the grouping which has no effect on the UI, therefore if you wish to keep your existing data you can skip this.

  2. The dashboards have been renamed and re-ordered in the Portal to make them clearer and more intuitive, they have been given descriptive precursors such as Readiness, Monitor, and Sentiment. One of the side effects of this is that when an upgrade from a previous version takes place, Finder may create empty folders with these new names as it is programmed to keep existing metrics in their current folders. This has no impact on functionality, we would recommend customers to move their metrics from the legacy named folders to the news ones aligning with the portal dashboards and then they can safely remove the old folders.

  3. Minor typos in the campaigns.

V3.1.0.0

In version 3.1.0.0 of the Remote Worker Experience pack the following changes should be noted:

  1. Wifi Experience is now measured. The dashboard uses both a Remote Action and a Campaign to populate the Wifi data so please ensure if you want to measure this you have targeted and enabled the Remote Action and Campaign accordingly. See below for details on these steps.

  2. Minor bugfixes – minor changes to the text on 2 KPI's.

V3.0.0.0

In version 3.0.0.0 of the Remote Worker Experience pack the following changes should be noted:

  1. There is a new category, “Unwanted Domains” which lists domains or categories of websites that it is preferred people do not visit, not necessarily because they are banned, but perhaps to save bandwidth. This category can be populated with tagging conditions that you wish, such as wildcard site names, domain categories, and so forth.

  2. New Dashboards exist for monitoring application metrics and user experience technical data such as response times. There are a number of TopX widgets allowing you to address any high consumption, unstable, or slow responding items.

  3. Employee Wellness Campaign. This Engage Campaign targets Remote Workers with a wellness questionnaire to understand how they are feeling when working remotely. It is a non-IT related campaign and will give an indication of employee satisfaction outside purely the IT spectrum.

  4. In the existing Satisfaction campaign, there are 2 additional choices to the question "Which of the following issues do you experience when working remotely?": VPN-related issues and Slow or unstable internet connection.

V2.0.0.0

Please note that in version 2.0.0.0 the following changes are important:

  1. The Application Category ‘Home Office – Applications' has been removed. This category is superseded by categories for both packages and for executables for the covered applications. Please see below for the configuration of these packages. If you are upgrading from the initial release of this pack, please re-populate the new categories with any additional packages or executables you wish to cover (details further down).

  2. MacOS support is added where possible. Note that not all the dashboards fully support the range of data collected with regards macOS so take note that some dashboards may be partially Mac and Windows and some widgets just Windows.

  3. Zoom is added. As with the previous version, only use what you need – if you wish to remove any of the Zoom, Skype for Business, Teams, or the various Firewall or VPN apps you are more than welcome to do so. Details on this procedure are below.

  4. Finally, as with the earlier pack, take particular note that the automatic detection using the IP address uses a feature (last local IP) that is only available since version 6.24 of Nexthink and only when the collector is using TCP as its communication channel. If your environment is below this level, or still uses UDP, then please uses the manual categorization of the User class, to identify your remote employees.

Upgrade process

When upgrading a Nexthink Library Pack from one version to the next, particular care should be taken.

Once you have read and understood this process, please return here for specific instructions regarding this pack.

Post V1.x Upgrade

If you have upgraded from V1.x then there are some objects which will remain in place after the upgrade which are no longer needed, these can safely be removed:

Type
Name
Reason

Module

Remote Worker Experience

Replaced by the new module

Module

Remote Worker Services

Replaced by the new module

Category

Home Office – Applications

Replaced by new categories

Metric

Remote Worker Experience - Readiness Assessment - ALL Ready Users

Obsolete

Metric

Remote Worker Experience - Readiness Assessment - ALL Not Ready Users

Obsolete

Metric

Remote Worker Experience - Sentiment - Positive points

Obsolete

Metric

Remote Worker Experience - Sentiment - Users enjoying work remotely

Obsolete

Metric

Remote Worker Experience - Sentiment - Users not enjoying work remotely

Obsolete

Post V2.x Upgrade

When upgrading from V2.x, there are a large number of metrics that will conflict mainly due to the inclusion of MacOS in the criteria, plus the use of the new categories (mainly Readiness Assessment and Understanding Remote Landscape). You must choose to Replace as the menu option for all content which will align the criteria and configuration to the new pack and use the new categories where relevant. Any customizations made will need to be re-entered.

Device Compliance
Follow this link to read about the upgrade process from one version of a Library Pack to the next one.