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Version 6.30
Version 6.30
  • Welcome
  • Nexthink V6
  • Overview
    • Software components
    • Collector
    • Finder
    • Engine
    • Portal
    • Nexthink Library
    • Digital Experience Score
  • Installation and configuration
    • Planning your installation
      • Overview of the installation process
      • Hardware requirements
      • Connectivity requirements
      • Software requirements
      • Reference architectures
    • Installing Portal and Engine Appliances
      • Installing the Appliance
      • Installing the Appliance on Azure
      • Installing the Appliance on AWS
      • Installing the Appliance on OTC
      • Managing Appliance accounts
      • Setting the names of the Portal
      • Setting the names of the Engines
      • Specifying your internal networks and domains
      • Federating your Appliances
      • STIG compliance in Web Console
      • Connecting the Portal to the Engines
      • Configuring session performance storage
      • Configuring device performance storage
      • Setting up a software license
      • Sending email notifications from the Appliance
      • Allocating resources for the Portal
    • Installing the Collector
      • Installing the Collector on Windows
      • Installing the Collector on macOS
      • Installing the Collector for a Proof of Value
      • Assigning Collectors to Engines
      • Assignment of roaming Collectors
      • Collector MSI parameters reference table
      • Nxtcfg - Collector configuration tool
      • Inspecting the connection status of the Collector
      • Querying the status of the TCP connection of the Collector
      • Reporting the URL of HTTP web requests
      • Auditing logon events
      • Viewing user interactions in virtualized and embedded environments
      • Engage notifications on macOS
      • Configuring Collector level anonymization
    • Collector remote connectivity
      • Redirecting and anonymizing Collector traffic
      • Redirecting the Collector TCP channel
      • Support for DirectAccess
      • Windows Collector proxy support
      • Mac Collector proxy support
    • Installing the Event Connector
      • Installing the Event Connector on Linux
    • Installing the Finder
      • Installing the Finder on Windows
      • Enabling Cross-Engine Finder features
      • Expanding the time frame of investigations in the Finder
      • Enabling Finder access to the Library
      • Finder proxy support
    • Updating from V6.x
      • Updating the Appliance
      • Content centralization when updating the Appliance
      • Updating the Collector
      • Viewing Collector deprecated fields
      • Updating the Finder
    • Security and user account management
      • Importing and replacing certificates
      • Hierarchizing your infrastructure
      • Adding users
      • Enabling SAML authentication of users
      • Just-In-Time provisioning of user accounts
      • Enabling Windows authentication of users
      • Multi-factor authentication for local accounts overview
      • Provisioning user accounts from Active Directory
      • Establishing a privacy policy
      • Disabling local accounts for interactive users
      • Setting the complexity and minimum length of passwords for local accounts
      • Protecting local accounts against brute force attacks
      • Preventing password saving in the Finder
      • Controlling session timeouts in the Portal
      • Security settings in the Appliance
      • Setting the Do Not Disturb periods between campaigns
    • Data retrieval and storage
      • Data retention
      • Increasing the maximum number of metrics
      • Establishing a data retention policy in the Engine
      • Storing Engine data in a secondary disk drive
      • Importing data from Microsoft Active Directory
      • Setting the locale in the Portal
      • Changing the Time Zone of the Portal
      • Time Zones and data collection
      • Changing the data collection time of the Portal
      • Nightly task schedules timetable
      • Changing the thresholds of High CPU warnings
      • Automatic restart of unresponsive Engine
    • Maintenance operations
      • Logging in to the CLI
      • Special operation modes for the Engine and the Portal
      • Changing the default ports in the Appliance
      • Centralized Management of Appliances and Engines
      • Monitoring the performance of the Appliance
      • Resizing partitions in Appliance
      • Configuring the system log
      • Examining the logs in the Portal
      • GDPR - Retrieving or anonymizing personal data
      • Finding out unlicensed devices
      • Removing devices
      • Installing third-party software in the Appliance
      • Installing VMware Tools in the Appliance
      • Operational data sent to Nexthink
      • Sending additional data to Support
    • Disaster recovery
      • Planning for disaster recovery
      • Web Console backup and restore
      • Engine backup and restore
      • Portal backup and restore
      • Rule-based assignment backup and restore
      • License backup and restore
      • PKI backup and restore
    • Branding
      • Branding the Portal
      • Branding of campaigns
  • User manual
    • Getting started
      • Logging in to the Finder
      • Logging in to the Portal
      • Enabling STIG in Webconsole
    • Querying the system
      • Searching the subject of interest
      • Executing an investigation
      • Creating an investigation
      • Editing the options of an investigation
      • Combining logical conditions in investigations
      • Navigating through the results of an investigation
      • Properties of users and devices
    • Visualizing system activity in the Finder
      • Getting a quick overview
      • Graphically observing the activity of users and devices
      • Observing service performance
      • Viewing network connections
      • Viewing web requests
      • Viewing executions
    • Monitoring IT custom metrics
      • Creating a metric
      • Examples of metrics
      • Session performance
      • Device performance
      • Following the evolution of a metric
      • Finding the visuals of a metric
    • Monitoring IT services
      • Analyzing service quality
      • Creating a service
      • Following the evolution of a service
      • Specifying URL paths of web-based services
    • Engaging with the end user
      • Getting feedback from the end users
      • Types of campaigns
      • Creating a campaign
      • Editing a campaign
      • Types of questions
      • Controlling the flow of questions
      • Translating a campaign
      • Triggering a campaign manually
      • Limiting the reception rate of campaigns
      • Scrutinizing the results of a campaign
      • Continuously measuring the satisfaction of employees
    • Rating devices and users with scores
      • Computing scores
      • Creating a score
      • Checking and comparing ratings
      • Computing potential savings
      • Score XML Reference
      • Documenting scores
    • Remotely acting on devices
      • Scenarios for remote actions
      • Creating a remote action
      • Executing remote actions
      • Triggering a remote action manually
      • Writing scripts for remote actions on Windows
      • Writing scripts for remote actions on Mac
      • Example of self-healing scenario
      • Example of self-help scenario
      • Application control and remote actions
    • Organizing objects with categories
      • Classifying objects of the same type
      • Creating categories and keywords
      • Tagging objects manually
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      • Importing tags from text files
    • Getting notified by the system
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      • Receiving email digests
      • Receiving alerts
      • Creating a service-based alert
      • Creating an investigation-based alert
    • Building web-based dashboards
      • Introducing dashboards in the Portal
      • Creating a dashboard
      • Examining metrics in depth
      • Documenting dashboards
      • Assessing license use
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    • Importing and exporting authored content
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  • Library packs
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    • Configuration Manuals
      • Overview (Configuration Manuals)
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      • Persona Insight - Getting Started and Upgrade Procedure
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      • Persona Insight - Reference Guide
      • Persona Insight - Example Pack
      • Persona Insight - Device Sizing
        • Persona Insight - Device Sizing Overview
        • Persona Insight - Device Sizing Configuration
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        • Persona Insight - Application Sizing Overview
        • Persona Insight - Application Sizing Configuration
      • Legacy Persona documentation
        • Persona Insight - Library Pack (V.1.0.0.0)
        • Persona Insight - Base Pack
        • Persona Insight - Base Pack Advanced
        • Persona Insight - Customization Guide (V1.0.0.0)
        • Persona Insight - Configuration Guide (V1.0.0.0)
        • Persona Insight - Reference Guide (V1.0.0.0)
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  • Integrations
    • Nexthink ServiceNow Service Graph Connector
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        • Pre-requisites
          • Configure Identification Rules
          • Import and setup the CMDB categories in Finder
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        • What about Nexthink CMDB Connector?
        • Why is the name the primary key for the devices?
      • Troubleshooting
        • IRE identification issues
          • [No Choice found in the sys_choice table for the target table](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/ire-identification-issues/ no-choice-found-in-the-sys_choice-table-for-the-target-table.md)
          • Identification rules not created
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        • Configure credentials issues
          • [Not allowing update of property authentication_choice](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-credentials-issues/ not-allowing-update-of-property-authentication_choice.md)
          • Invalid username/password combo (HTTP 401/403)
        • Configure Engines Issues
          • [The client secret supplied for a confidential client is invalid](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-engines-issues/ the-client-secret-supplied-for-a-confidential-client-is-invalid.md)
        • No Cis imported and no errors found in the log
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        • Upgrading from Splunk Connector to Event Connector
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On this page
  • Mail server settings
  • Appliance notifications
  • Set the address of the Portal for the links in email digests

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  1. Installation and configuration
  2. Installing Portal and Engine Appliances

Sending email notifications from the Appliance

Last updated 7 months ago

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Mail server settings

For the Engine and the Portal to send alert notifications and dashboard digests via email, configure the mail server (SMTP) settings of the Appliance through the Web Console. Configure first the mail server settings of the primary Appliance:

  1. Log in to the Web Console of the Appliance that hosts the Portal (the primary) as admin from a web browser:

https://<Name_or_IP_address_of_Appliance>:99

  1. Click the APPLIANCE tab at the top of the window.

  2. Select the Mail server section from the left-hand side menu.

  3. Tick the option Enable mail server and fill out the form:

    1. SMTP server: The name or IP address of the mail server, followed by the port number (usually, 25).

    2. Sender email address: The email account to use for sending the notifications on behalf of the Engine or the Portal.

    3. Username and Password: The user credentials to provide if the mail server requires authentication.

    4. Tick the box Enable TLS if your mail server requires encrypted communication. The Appliance only supports STARTTLS as the mechanism to establish an encrypted mail channel.

    5. Optional: Verify your mail server settings in Send test email. Click the button SEND to post a test message to the recipients listed in the Accounts section of the left-hand side menu, under Notifications.

  4. Click Save changes to make your changes permanent.

In a primary / secondary setup, the Engine resides in the same Appliance as the Portal and shares the same mail server settings. In usual setups with one or several Engines hosted in separate Appliances, you have two options for configuring the mail server of the secondary Appliances:

  • In this way, the secondary Appliance (the Engine) takes the mail server configuration of the primary Appliance (the Portal).

  • Log in to the Web Console of the secondary Appliance and configure its mail server settings as previously shown for the primary Appliance. This is only possible if you have not centralized the mail server settings of the secondary Appliance yet; in which case, the Mail server section becomes read-only in the Web Console of the secondary Appliance.

Appliance notifications

The Appliance sends notifications via email to a list of selected recipients with information on the status of updates and backups:

  • Appliance update

    • Update available

    • Update completion

    • Update error

  • Backup

    • External backup

    • Backup error

To set the list of recipients for the Appliance notifications:

  1. Log in to the Web Console of the Appliance that hosts the Portal (the primary) as admin from a web browser:

https://<IP_address_of_Appliance>:99

  1. Click the APPLIANCE tab at the top of the window.

  2. Select the Accounts section from the left-hand side menu.

  3. Under Notifications, type in the list of Email addresses that will receive the notifications. Separate the email addresses from each other by a comma.

  4. Click Save changes to make your changes permanent.

Set the address of the Portal for the links in email digests

Users of email digests can click on some parts of the digest to open the Portal and display the appropriate dashboard; that is, the dashboard that contains detailed info about the clicked part (metric or service).

For the links in the digest to correctly point to the Portal, set the base address of the Portal (DNS or IP) in the Web Console:

To set the base address of the Portal for the links in the email digests:

  1. Log in to the Web Console of the Appliance that hosts the Portal from a web browser as admin:

https://<Name_or_IP_address_of_Appliance>:99

  1. Click the Portal tab at the top of the window.

  2. Select the General section fromt the left-hand side menu.

  3. Under Parameters, type in the name or IP address of the Portal in Portal address.

  4. Click SAVE CHANGES and wait for the Portal to restart.


RELATED TASKS

RELATED REFERENCE

Note that the Finder also uses this address for and that it is required for .

Centralize the mail server settings of the secondary Appliance during federation
Federating Your Appliances
Managing Appliance accounts
Installing the Appliance
Receiving email digests
Receiving alerts
Updating the Finder
System alerts
detecting and installing updates
drilling-down from the Portal to the Finder
Drilling-down to the Finder