LogoLogo
LearnDocumentationSupportCommunity
Version 6.30
Version 6.30
  • Welcome
  • Nexthink V6
  • Overview
    • Software components
    • Collector
    • Finder
    • Engine
    • Portal
    • Nexthink Library
    • Digital Experience Score
  • Installation and configuration
    • Planning your installation
      • Overview of the installation process
      • Hardware requirements
      • Connectivity requirements
      • Software requirements
      • Reference architectures
    • Installing Portal and Engine Appliances
      • Installing the Appliance
      • Installing the Appliance on Azure
      • Installing the Appliance on AWS
      • Installing the Appliance on OTC
      • Managing Appliance accounts
      • Setting the names of the Portal
      • Setting the names of the Engines
      • Specifying your internal networks and domains
      • Federating your Appliances
      • STIG compliance in Web Console
      • Connecting the Portal to the Engines
      • Configuring session performance storage
      • Configuring device performance storage
      • Setting up a software license
      • Sending email notifications from the Appliance
      • Allocating resources for the Portal
    • Installing the Collector
      • Installing the Collector on Windows
      • Installing the Collector on macOS
      • Installing the Collector for a Proof of Value
      • Assigning Collectors to Engines
      • Assignment of roaming Collectors
      • Collector MSI parameters reference table
      • Nxtcfg - Collector configuration tool
      • Inspecting the connection status of the Collector
      • Querying the status of the TCP connection of the Collector
      • Reporting the URL of HTTP web requests
      • Auditing logon events
      • Viewing user interactions in virtualized and embedded environments
      • Engage notifications on macOS
      • Configuring Collector level anonymization
    • Collector remote connectivity
      • Redirecting and anonymizing Collector traffic
      • Redirecting the Collector TCP channel
      • Support for DirectAccess
      • Windows Collector proxy support
      • Mac Collector proxy support
    • Installing the Event Connector
      • Installing the Event Connector on Linux
    • Installing the Finder
      • Installing the Finder on Windows
      • Enabling Cross-Engine Finder features
      • Expanding the time frame of investigations in the Finder
      • Enabling Finder access to the Library
      • Finder proxy support
    • Updating from V6.x
      • Updating the Appliance
      • Content centralization when updating the Appliance
      • Updating the Collector
      • Viewing Collector deprecated fields
      • Updating the Finder
    • Security and user account management
      • Importing and replacing certificates
      • Hierarchizing your infrastructure
      • Adding users
      • Enabling SAML authentication of users
      • Just-In-Time provisioning of user accounts
      • Enabling Windows authentication of users
      • Multi-factor authentication for local accounts overview
      • Provisioning user accounts from Active Directory
      • Establishing a privacy policy
      • Disabling local accounts for interactive users
      • Setting the complexity and minimum length of passwords for local accounts
      • Protecting local accounts against brute force attacks
      • Preventing password saving in the Finder
      • Controlling session timeouts in the Portal
      • Security settings in the Appliance
      • Setting the Do Not Disturb periods between campaigns
    • Data retrieval and storage
      • Data retention
      • Increasing the maximum number of metrics
      • Establishing a data retention policy in the Engine
      • Storing Engine data in a secondary disk drive
      • Importing data from Microsoft Active Directory
      • Setting the locale in the Portal
      • Changing the Time Zone of the Portal
      • Time Zones and data collection
      • Changing the data collection time of the Portal
      • Nightly task schedules timetable
      • Changing the thresholds of High CPU warnings
      • Automatic restart of unresponsive Engine
    • Maintenance operations
      • Logging in to the CLI
      • Special operation modes for the Engine and the Portal
      • Changing the default ports in the Appliance
      • Centralized Management of Appliances and Engines
      • Monitoring the performance of the Appliance
      • Resizing partitions in Appliance
      • Configuring the system log
      • Examining the logs in the Portal
      • GDPR - Retrieving or anonymizing personal data
      • Finding out unlicensed devices
      • Removing devices
      • Installing third-party software in the Appliance
      • Installing VMware Tools in the Appliance
      • Operational data sent to Nexthink
      • Sending additional data to Support
    • Disaster recovery
      • Planning for disaster recovery
      • Web Console backup and restore
      • Engine backup and restore
      • Portal backup and restore
      • Rule-based assignment backup and restore
      • License backup and restore
      • PKI backup and restore
    • Branding
      • Branding the Portal
      • Branding of campaigns
  • User manual
    • Getting started
      • Logging in to the Finder
      • Logging in to the Portal
      • Enabling STIG in Webconsole
    • Querying the system
      • Searching the subject of interest
      • Executing an investigation
      • Creating an investigation
      • Editing the options of an investigation
      • Combining logical conditions in investigations
      • Navigating through the results of an investigation
      • Properties of users and devices
    • Visualizing system activity in the Finder
      • Getting a quick overview
      • Graphically observing the activity of users and devices
      • Observing service performance
      • Viewing network connections
      • Viewing web requests
      • Viewing executions
    • Monitoring IT custom metrics
      • Creating a metric
      • Examples of metrics
      • Session performance
      • Device performance
      • Following the evolution of a metric
      • Finding the visuals of a metric
    • Monitoring IT services
      • Analyzing service quality
      • Creating a service
      • Following the evolution of a service
      • Specifying URL paths of web-based services
    • Engaging with the end user
      • Getting feedback from the end users
      • Types of campaigns
      • Creating a campaign
      • Editing a campaign
      • Types of questions
      • Controlling the flow of questions
      • Translating a campaign
      • Triggering a campaign manually
      • Limiting the reception rate of campaigns
      • Scrutinizing the results of a campaign
      • Continuously measuring the satisfaction of employees
    • Rating devices and users with scores
      • Computing scores
      • Creating a score
      • Checking and comparing ratings
      • Computing potential savings
      • Score XML Reference
      • Documenting scores
    • Remotely acting on devices
      • Scenarios for remote actions
      • Creating a remote action
      • Executing remote actions
      • Triggering a remote action manually
      • Writing scripts for remote actions on Windows
      • Writing scripts for remote actions on Mac
      • Example of self-healing scenario
      • Example of self-help scenario
      • Application control and remote actions
    • Organizing objects with categories
      • Classifying objects of the same type
      • Creating categories and keywords
      • Tagging objects manually
      • Tagging objects automatically
      • Importing tags from text files
    • Getting notified by the system
      • Receiving Engage campaigns
      • Receiving email digests
      • Receiving alerts
      • Creating a service-based alert
      • Creating an investigation-based alert
    • Building web-based dashboards
      • Introducing dashboards in the Portal
      • Creating a dashboard
      • Examining metrics in depth
      • Documenting dashboards
      • Assessing license use
      • Computing dashboard data
      • Reusing dashboard content
    • Importing and exporting authored content
      • Methods for reusing authored content
      • Manually sharing Finder content
      • Importing a content pack
      • Conflict resolution
      • Exporting a content pack
  • Library packs
    • Compliance
      • Device Compliance
    • Configuration Manuals
      • Overview (Configuration Manuals)
      • Installing A New Version Of A Library Pack
    • Digital Employee Score (DEX score)
      • DEX Score Installation And Configuration
      • Detailed Library Pack Changelog
    • Device management
      • Reduce logon duration
      • Group Policy Management
      • Hardware Asset Renewal
      • Hardware Asset Renewal Advanced
      • Application Auto-Start Impact
    • Remote Employee Experience
      • Remote Worker Experience
      • Home Networking
      • Change Log And Upgrade Process
      • Remote Worker Vs Office Worker Device Category
      • Remote Worker Insights
      • DEX V2 Upgrade Of Remote Worker
    • Persona Insight
      • Persona Insight - Overview
      • Persona Insight - Library Pack
      • Persona Insight - Score Only Pack
      • Persona Insight - Without Campaign pack
      • Persona Insight - Getting Started and Upgrade Procedure
      • Persona Insight - Configuration Guide
      • Persona Insight - Troubleshooting - Multiple devices on multiple engines
      • Persona Insight - Reference Guide
      • Persona Insight - Example Pack
      • Persona Insight - Device Sizing
        • Persona Insight - Device Sizing Overview
        • Persona Insight - Device Sizing Configuration
      • Persona Insight - Application Sizing
        • Persona Insight - Application Sizing Overview
        • Persona Insight - Application Sizing Configuration
      • Legacy Persona documentation
        • Persona Insight - Library Pack (V.1.0.0.0)
        • Persona Insight - Base Pack
        • Persona Insight - Base Pack Advanced
        • Persona Insight - Customization Guide (V1.0.0.0)
        • Persona Insight - Configuration Guide (V1.0.0.0)
        • Persona Insight - Reference Guide (V1.0.0.0)
    • GSuite
      • GSuite: Health
      • GSuite: Services
      • GSuite: Sentiment
      • GSuite: Advanced Health
    • Support
      • Support: Level 1
    • Shadow IT
      • Shadow IT
    • Malware Protection
      • Malware Protection
    • Office 365 Health
      • Office 365 Health: Overview
      • Office 365 Health: Services
    • Office 365 OneDrive
      • OneDrive Summary
      • OneDrive Operations
      • OneDrive Advanced Health
      • OneDrive Migration
      • OneDrive Sentiment
      • OneDrive Management
      • OneDrive Advanced Operations
    • Office 365 Teams
      • Teams Overall Configuration
      • Teams - Migration
      • Teams - Health
      • Teams - Advanced Health
      • Teams - Adoption
    • Microsoft 365 Apps
      • Microsoft 365 Apps - Operate
    • Employee Self Service
      • Overview
      • Configuration
      • Usage
    • Onboarding Experience Management
      • OEM - Overview
      • OEM - Configuration
    • Office 365 Outlook
      • Outlook Troubleshooting
    • Virtualization
      • Virtualization: Operate
      • Virtualization: AVD - Advanced
      • Virtualization: Citrix Advanced
      • Virtualization: Project
      • Virtualization: Troubleshooting
        • Virtualization: Troubleshooting: Configuration
    • Windows
      • Win10: Configuration
      • Win10: Migration
      • Win10: Feature Update
      • Win10: Quality Update
      • Windows Defender Management
      • Administrators Management
    • Windows 11
      • Windows 11 - Readiness
      • Windows 11 - Migration Pilot
      • Windows 11 - Migration
      • Windows 11 - Operate
    • Webex
      • Webex Operate
    • Zoom
      • Zoom Operate
    • Remote Actions
      • Get Performance Monitor Data
      • Skype For Business
      • Restart Device
      • Upload Logs to S3 using PreSigned URLs
    • Software Asset Optimization
    • Collaboration Optimization
      • Collaboration Optimization - Solution Overview
      • Collaboration Optimization - Configuration
      • Collaboration Optimization - Usage / Troubleshooting
    • Systems Management
      • Manage Configuration Drift
      • MS ConfigMgr - Client Health
        • MS ConfigMgr - Client Health - Summary
        • MS ConfigMgr - Client Health - Configuration Guide
      • Intune
        • Intune - Health
          • Intune - Health - Summary
          • Intune - Health - Configuration Guide
    • Return to the office
      • Return to the office - Planning
      • Return to the office - Readiness
    • Green IT
      • Green IT - Overview
      • Green IT - Configuration Guide
    • Hybrid Working
      • Hybrid Working Experience
      • Hybrid Working Experience - Installation and upgrade procedure
  • Integrations
    • Nexthink ServiceNow Service Graph Connector
      • Overview
        • Roles and Permissions
        • Modules
      • Installation and Configuration Guide
        • Pre-requisites
          • Configure Identification Rules
          • Import and setup the CMDB categories in Finder
        • Setup
          • Configure the connection
          • Configure import properties
          • Configure additional engines
          • Set up scheduled import jobs
      • Data transformation and mapping by default
      • How to customize the behaviour of the Connector
      • FAQ
        • Why ServiceNow Service Graph Connector?
        • What about Nexthink CMDB Connector?
        • Why is the name the primary key for the devices?
      • Troubleshooting
        • IRE identification issues
          • [No Choice found in the sys_choice table for the target table](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/ire-identification-issues/ no-choice-found-in-the-sys_choice-table-for-the-target-table.md)
          • Identification rules not created
          • Discovery_source choice not created
        • Timeout Errors
          • ECCResponseTimeoutException
          • HTTP 0 error
        • MID server issues
          • java.lang.NullPointerException
          • MID Server memory issues
          • Not trusted certificates in Quebec release
        • Configure credentials issues
          • [Not allowing update of property authentication_choice](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-credentials-issues/ not-allowing-update-of-property-authentication_choice.md)
          • Invalid username/password combo (HTTP 401/403)
        • Configure Engines Issues
          • [The client secret supplied for a confidential client is invalid](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-engines-issues/ the-client-secret-supplied-for-a-confidential-client-is-invalid.md)
        • No Cis imported and no errors found in the log
    • Nexthink ServiceNow Incident Management Connector (IMC)
      • Installation and configuration guide (IMC)
      • Troubleshooting Guide (IMC)
      • Domain separation installation (IMC)
    • Nexthink ServiceNow CMDB Connectors
      • Installation and Configuration Guide
      • Troubleshooting Guide
      • Field transformation and normalisation examples
    • Nexthink Event Connector
      • High level overview
      • Installation and Configuration Guide
      • Troubleshooting guide
      • RPM installation
      • Splunk specific documentation
        • Upgrading from Splunk Connector to Event Connector
        • Splunk add-on installation and usage
    • Nexthink Chatbot SDK
      • Introduction and concepts
      • Installation, configuration and update guide
        • Installation and configuration
        • Update to newer version
        • Uninstallation
        • Authentication
        • Topics configuration
        • Remote action configuration
        • Advanced configuration
        • Additional resources and references
      • Dimensioning guide
      • Troubleshooting
      • Technical solution description
      • Downloads and release notes
  • Glossary and references
    • Search and information display
      • Search in Finder
      • Keyboard shortcuts for column display selection
      • Campaign display compatibility
      • Real-time and consolidated service data
      • Service errors and warnings
      • Errors and warnings for devices and executions
      • Types of widgets
      • Widget compute state in charts
      • Errors in the execution of remote actions
      • Top results of Cross-Engine investigations
      • Engine data history
    • Tooltips in the user and device views
      • Alerts tooltips
      • Warnings tooltips
      • Errors tooltips
      • Activity tooltips
      • Services tooltips
    • Database information and organization
      • Maximum supported values
      • Local and shared content
      • Device Identification
      • Local IP address of devices
      • Timestamping of events
      • Boot and logon duration
      • Application startup duration
      • Application not responding events
      • Memory and CPU usage
      • Status of TCP connections
      • Status of UDP connections
      • Network and port scan conditions
      • Binary paths
      • Maximum number of Binaries
      • Package Executable Mapping
      • Metro apps
      • Investigation with packages
      • Portal aggregation and grouping
      • Focus time metric
    • Security
      • Access rights and permissions
      • Active Directory authentication
      • Canonical domain names for Windows authentication
      • System alerts
      • Audit trail
      • Appliance hardening
      • STIG hardening
      • FIPS 140-2 compliance
      • Security bulletins
        • Is Nexthink affected by Okta breach
        • Is Nexthink affected by SolarWinds breach
        • Nexthink and Log4j - Security bulletin
        • CVE-2022-22965 - Security Vulnerability Spring4shell - Spring Framework
        • Version 6.22.2.10: Security Vulnerability Maintenance Release
        • The Collector V6.27.X Release – Security Bulletin
    • References
      • Components of the Collector
      • Server support
      • Compatibility mode
    • Glossary
      • Activity
      • Alert
      • Application
      • Binary
      • Campaign
      • Category
      • Connection
      • Dashboard
      • Destination
      • Device
      • Domain
      • Entity
      • Event
      • Executable
      • Execution
      • Focus time
      • Hierarchy
      • Installation
      • Investigation
      • Keyword
      • Metric
      • Module
      • Object
      • Package
      • Platform
      • Port
      • Printer
      • Score
      • Service
      • Session
      • System boot
      • User
      • User logon
      • Web request
      • Widget
  • API and integrations
    • Integrating with Nexthink
      • Event Connector
      • Getting data through the NXQL API
      • Bidirectional integration with the Finder
      • Count metrics API
      • Software metering API
      • Services API
      • List Engines API
      • GetSID API
      • Triggering campaigns via their API
      • Triggering remote actions via their API
      • Audit trail API
      • Integrating investigation-based alerts
      • Downloads
    • NXQL API
      • Introducing the NXQL API
      • NXQL Tutorial
      • NXQL language definition
      • NXQL Data Model
    • Integrations
      • Excel integration with NXQL
      • Power BI
      • Azure Data Lake Storage Gen2
      • Splunk Event Connector
    • ServiceNow
      • CMDB Connector
      • Incident Management Connector
      • Event Management

© Nexthink

  • Privacy policy
  • Responsible Disclosure Policy
On this page
  • Overview
  • Platforms Supported
  • Additional optional library packs
  • Pre-Requisites
  • Upgrade Process
  • Configuration
  • User category "Remote Worker vs Office Worker"
  • Device category "Remote Worker vs Office Worker Device"
  • Device category "Remote Worker Readiness"
  • Package categories "Firewall / AV / Other Packages" and "VPN Packages"
  • Executable categories "Firewall / AV / Other Executables" and "VPN Executables"
  • Domain category "Unwanted Domains"
  • Package categories "ProPlus Required Version" and "ProPlus Version"
  • Destination category "Update Servers"
  • Campaigns
  • Satisfaction Campaign
  • Information Campaign
  • Service Outage
  • Well-being Campaign
  • Get Wi-Fi Signal Strength
  • Metric Modification

Was this helpful?

  1. Library packs
  2. Remote Employee Experience

Remote Worker Experience

Last updated 2 months ago

Was this helpful?

Overview

The Remote Working Experience Pack enables you to manage the experience of your remote workforce. Whether working remotely out of choice or necessity, the digital experience of the remote worker is vital as their isolation makes them completely dependent on their digital devices.

The pack has a number of dashboards, categories, metrics, and campaigns but note that these are an out-of-the-box configuration and customers are absolutely free to configure the pack as they wish, details of how to do this are in this article.

The pack gives you a readiness-assessment of your infrastructure to ensure that your employees are able to successfully stay productive and collaborate with their colleagues, whether remotely or in the office. The pack covers a number of aspects, such as software presence, encryption status, and whether a VPN authentication certificate is present.

The pack will allow IT teams to monitor, manage, and report on their employees' digital experience and by taking both technical and sentiment metrics into account, it will provide complete employee-centric infrastructure visibility. It monitors the usage of the remote connection so that the network traffic can be optimized and forewarns of impending user experience issues such as passwords soon to expire.

In particular, the pack focuses on the device readiness and configuration and the success of Microsoft Teams, Skype for Business, and Zoom. (If your organization does not use these tools, then the appropriate dashboards and metrics can be removed).

The pack comes with Sentiment campaigns for both IT Topics, such as Service Outage and IT Satisfaction along with HR-centric campaigns on items such as Employee Well-being.

You can also detect the Wi-Fi signal strength for the remote devices and a self-help campaign can assist the employee in getting better Wi-Fi reception.

There is a dashboard on the compliance of your remote Office 365 ProPlus devices. This is particularly useful in the concept of Remote Working because patching and staying up to date is more complex when you are outside the Office networks so we have taken the key parts of the pack and added it into Remote Worker, but keeping the focus on your remote workforce.

Platforms Supported

Additional optional library packs

There are additional packs on the Nexthink Web Library that can be used in addition to the Remote Worker Experience Pack to enhance the view of Remote Workers even more:

  1. L1 and L1 Advanced Checklists – these have been updated to include various checks pertinent to remote workers such as VPN and Firewall being present, collaboration tools being installed, the Wifi signal strength, and key items such as impending password expiration which can have an increased impact on remote workers due to their distant proximity to physical support staff.

  2. Windows Defender Management – This pack now includes greater detail and a breakdown of its metrics for Remote workers versus Office workers.

  3. Device Compliance - this pack has been upgraded in two aspects. Firstly, the Remote Worker view has been added as a breakdown so that on all dashboards a breakdown is given by worker type to help you understand where your workers are in the context of each dashboard. Secondly, there is a significant update to the Software Compliance dashboards which allow you to configure any piece of software at any version level and Nexthink will report your corporate compliance level in regards to it.

If you wish to download or upgrade to the latest version of the above packs, feel free to do this outside the activities below which are covering the core Remote Worker pack configuration.

Pre-Requisites

Upgrade Process

Configuration

The pack requires some level of configuration so that it can correctly identify remote workers. These configuration steps should be set to the values relevant to your organization before using the pack so that the results are accurate.

Because of the multiple possibilities in the configuration of Remote Workers, it is also possible to amend metrics, this will also be covered.

User category "Remote Worker vs Office Worker"

Use this category if you wish to identify users as remote workers by assigning this manual category. To use, simply create an investigation of all users you wish to categorize as remote and set the keyword so that they are categorized as the "Remotely Connected Worker".

Device category "Remote Worker vs Office Worker Device"

Device category "Remote Worker Readiness"

This category should be configured to describe the types of devices that remote workers will be using, using whatever criteria you wish. During the execution of the pack, in the readiness assessment dashboards, these criteria are used so that only the readiness of devices that match the criteria wished are reported on. For example, should you just use laptops for remote workers, then the "Remote Worker Devices Type" tag within the category can be set to just laptop. Likewise, if you are using Desktops and Laptops in the office, then "Office Worker Devices Type" can be set to Laptop or Desktop. It is entirely possible to have more than one entry for each tag should you use laptops, desktops, virtual desktops, or other configurations for your workforce.

Package categories "Firewall / AV / Other Packages" and "VPN Packages"

These three categories define packages that you wish to look for in the pack. The Packages should be present on a remote working before it is considered compliant and ready for remote working. It is entirely possible to customize these entries to match the requirements of your organization, the default values hold commonly used applications.

Executable categories "Firewall / AV / Other Executables" and "VPN Executables"

These three categories hold the equivalent executables for the earlier Package based categories. This is needed because although we can look for installations with categories if we wish to list version dispersions and so forth we need to go to the executable level. Once again, full customization is possible, change the entries as you wish to match any particular executables you wish to track.

Domain category "Unwanted Domains"

This optional category holds any domain or domain category that you either simply want to track or do not want users to be using. The associated metrics do not stop users visiting these domains, Nexthink cannot do this. However, it reports on the data volumes going to them.

Package categories "ProPlus Required Version" and "ProPlus Version"

  • ProPlus Version - this should contain all the versions of ProPlus which you currently support within your Organization, configured in the same way as the above-Required Version Category.

Destination category "Update Servers"

The Windows 10 portion of Remote Worker Experience has indicators as to whether devices have received traffic from update servers, which can reveal any change in Digital Experience soon after updates are received.

To support this, the "Update Servers" category has been created, which should be populated with the names of your update servers, normally SCCM Distribution Points within your environment.

Campaigns

The pack also contains five Campaigns, which can be used as wished.

Satisfaction Campaign

This Campaign is intended for continuous feedback on Remote Working experience. Examine the Campaign details in terms of the title and description amending as wished. When ready, publish the Campaign. It is targeted at the Investigation "Remote Worker Experience - Users working from home" so when published this Investigation will be evaluated and continue to be so every 10 minutes following. The Campaign is configured so that recipients will get the Campaign once every month.

Information Campaign

This Campaign is intended to update remote workers (or any targeted users) with informational updates of any sort. This could be a news update regarding a hot topic within the company, a reminder on some best practices, it really is anything you wish to put into it. When ready, publish the Campaign. It is targeted at the Investigation "Remote Worker Experience - Safety measures audience" so when published this Investigation will be evaluated and continue to be so every 10 minutes following.

Service Outage

This campaign is particularly aimed at quickly informing people of service outages or degradations. When connected remotely it can be frustrating if services go offline, so this campaign allows the quick delivery of service status messages. The pack includes a campaign targeted for Microsoft Teams. However, this can be modified to cover any service name.

Well-being Campaign

This Campaign is aimed at the well-being of employees from a non-IT perspective. While working remotely it is important not just to track the technical side of the employee experience but also their overall happiness and satisfaction with their remote working experience. The campaign is targeted at Remote Workers by default.

Get Wi-Fi Signal Strength

This Campaign is launched when the Remote Action "Get Wifi Signal Strength" is launched against a remote device. The WiFi network at the remote destination is measured and should it be below a certain threshold (one of the input parameters) then it will launch this Campaign, which is self-help for the user. We encourage you to modify the Campaign with any self-help tips that you would like to bring in for your Organization. The Campaign also asks the User whether the tips were useful so it brings an understanding as to whether the tips being offered are of use.

Metric Modification

The metrics to track software installation and uninstallation use a particular mechanism. Within the Readiness assessment branch of the metrics, you will see that the criteria are looking for the presence of either a single package or multiple packages. If it's a single package, you can simply change the package name in the relevant category and the metric will look for the new name. if you wish to add more criteria, for example, say you wish to look for the presence of five packages, the key is to add the additional criteria using the existing logic of "Package......is..." but note that in the "and" section further down, the total number of packages you are looking for should be incremented: If you are looking for five packages, this should be updated to five and so on.

Customers are actively encouraged to tune the metrics testing if the certificate pair is valid. For example, removing the Private certificate check if that is not relevant to their setup.

This ultimately means full flexibility: for any of the categories in the pack you can have as many packages or executables you want and you can amend the metric criteria accordingly if you wish to search for more packages or executables being present before considering the device compliant.

The Remote Worker Experience pack refers to Digital Experience Scores in some of its dashboards, therefore the pack should be installed before installing the pack. This pack is macOS enabled so if you want to target macOS machines you must ensure that the pack and have been installed as they are needed for macOS compatibility.

If you are upgrading from an earlier version of a library pack .

This category is used by multiple library packs. Please go to for more information about it.

The Remote Worker pack provides a dashboard showing you the key information regarding Office 365 ProPlus. This information is largely taken from Nexthink's pack and these Categories, while included in the Remote Worker pack, are simply references to the categories found in the ProPlus pack - therefore if you have already imported the ProPlus pack, no configuration is necessary. If you have not imported the ProPlus pack and would like to see the core information around patching and DEX when it comes to Office 365 ProPlus for your remote workforce, then these two categories should be configured.

"ProPlus Required Version" - The dashboard is entirely flexible in terms of what versions of ProPlus you wish to monitor. By configuring this Category you are describing which version(s) of ProPlus you wish to monitor. This category should contain the version number(s) you would like to achieve across your remote ProPlus landscape. Note that any version number can be added and multiple versions can be used (for different ProPlus branches). Details on ProPlus version history is published by .

Office 365 ProPlus
macOS
Windows
Digital Experience Score
Remote Worker Experience
Digital Experience Score for macOS
macOS Content Pack
follow this link to read about the upgrade process from a version of a Library Pack to the next one
its dedicated configuration page
Office 365 ProPlus
Microsoft