Querying the status of the TCP connection of the Collector
Windows Collector
To query the status of the TCP connection between the Collector and the Appliance for a particular device, run the Collector Configuration Tool on the device with the following option:
nxtcfg.exe /g tcp_status
Applies to platform | Windows |
The TCP connection of the Collector is typically established between the Collector and the Engine appliance. Starting from V6.19 however, if rule-based Collector assignment is turned on, the TCP connection of the Collector is first established with the Portal appliance. Then, once it receives the coordinates of its assigned Engine, the Collector closes the connection to the Portal and establishes it with the Engine.
The following table shows the possible output messages along with their description. The messages that start with a timestamp are retrieved from the Coordinator service. On the other hand, messages that start without a date come directly from the Collector Configuration Tool:
Mac Collector
To query the status of the TCP connection between the Mac Collector and the Appliance, open the command-line interface on your macOS device and type in:
cat /Library/Application\ Support/Nexthink/config.json | grep -i tcp-status
Applies to platform | macOS |
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