Nexthink ServiceNow CMDB Connectors

Introduction

Nexthink CMDB Connector gives ServiceNow users access to Nexthink data, offering more accurate IT asset and dependency information. With this integration, companies can synchronise the Configuration Items they manage through Nexthink with their ServiceNow instance.

Users can browse linked information related to computers, services, software and users directly from their ServiceNow instance for a more complete and up-to-date view.

This document provides a detailed description of the processes needed for a successful installation. The information contained herein is subject to change without notice and is not warranted to be error-free.

If you find any errors, please report them to us via Nexthink support portal. This document is intended for readers with a detailed understanding of Nexthink technology and ServiceNow technology and some understanding of concepts such as REST messages, business rules, scripting, and some basic security terms.

These configuration instructions must be executed by a ServiceNow certified professional

This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited.

Supported versions of ServiceNow

• Utah

• Vancouver

• Washington DC

Latest release

V1.2.0 (November 2020)

• Support of ServiceNow Identification and Reconciliation engine (IRE)\

Installation and Configuration Guide
Troubleshooting Guide
Field transformation and normalisation examples