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Version 6.30
Version 6.30
  • Welcome
  • Nexthink V6
  • Overview
    • Software components
    • Collector
    • Finder
    • Engine
    • Portal
    • Nexthink Library
    • Digital Experience Score
  • Installation and configuration
    • Planning your installation
      • Overview of the installation process
      • Hardware requirements
      • Connectivity requirements
      • Software requirements
      • Reference architectures
    • Installing Portal and Engine Appliances
      • Installing the Appliance
      • Installing the Appliance on Azure
      • Installing the Appliance on AWS
      • Installing the Appliance on OTC
      • Managing Appliance accounts
      • Setting the names of the Portal
      • Setting the names of the Engines
      • Specifying your internal networks and domains
      • Federating your Appliances
      • STIG compliance in Web Console
      • Connecting the Portal to the Engines
      • Configuring session performance storage
      • Configuring device performance storage
      • Setting up a software license
      • Sending email notifications from the Appliance
      • Allocating resources for the Portal
    • Installing the Collector
      • Installing the Collector on Windows
      • Installing the Collector on macOS
      • Installing the Collector for a Proof of Value
      • Assigning Collectors to Engines
      • Assignment of roaming Collectors
      • Collector MSI parameters reference table
      • Nxtcfg - Collector configuration tool
      • Inspecting the connection status of the Collector
      • Querying the status of the TCP connection of the Collector
      • Reporting the URL of HTTP web requests
      • Auditing logon events
      • Viewing user interactions in virtualized and embedded environments
      • Engage notifications on macOS
      • Configuring Collector level anonymization
    • Collector remote connectivity
      • Redirecting and anonymizing Collector traffic
      • Redirecting the Collector TCP channel
      • Support for DirectAccess
      • Windows Collector proxy support
      • Mac Collector proxy support
    • Installing the Event Connector
      • Installing the Event Connector on Linux
    • Installing the Finder
      • Installing the Finder on Windows
      • Enabling Cross-Engine Finder features
      • Expanding the time frame of investigations in the Finder
      • Enabling Finder access to the Library
      • Finder proxy support
    • Updating from V6.x
      • Updating the Appliance
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      • Updating the Collector
      • Viewing Collector deprecated fields
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    • Security and user account management
      • Importing and replacing certificates
      • Hierarchizing your infrastructure
      • Adding users
      • Enabling SAML authentication of users
      • Just-In-Time provisioning of user accounts
      • Enabling Windows authentication of users
      • Multi-factor authentication for local accounts overview
      • Provisioning user accounts from Active Directory
      • Establishing a privacy policy
      • Disabling local accounts for interactive users
      • Setting the complexity and minimum length of passwords for local accounts
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      • Controlling session timeouts in the Portal
      • Security settings in the Appliance
      • Setting the Do Not Disturb periods between campaigns
    • Data retrieval and storage
      • Data retention
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      • Establishing a data retention policy in the Engine
      • Storing Engine data in a secondary disk drive
      • Importing data from Microsoft Active Directory
      • Setting the locale in the Portal
      • Changing the Time Zone of the Portal
      • Time Zones and data collection
      • Changing the data collection time of the Portal
      • Nightly task schedules timetable
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    • Maintenance operations
      • Logging in to the CLI
      • Special operation modes for the Engine and the Portal
      • Changing the default ports in the Appliance
      • Centralized Management of Appliances and Engines
      • Monitoring the performance of the Appliance
      • Resizing partitions in Appliance
      • Configuring the system log
      • Examining the logs in the Portal
      • GDPR - Retrieving or anonymizing personal data
      • Finding out unlicensed devices
      • Removing devices
      • Installing third-party software in the Appliance
      • Installing VMware Tools in the Appliance
      • Operational data sent to Nexthink
      • Sending additional data to Support
    • Disaster recovery
      • Planning for disaster recovery
      • Web Console backup and restore
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      • Rule-based assignment backup and restore
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    • Branding
      • Branding the Portal
      • Branding of campaigns
  • User manual
    • Getting started
      • Logging in to the Finder
      • Logging in to the Portal
      • Enabling STIG in Webconsole
    • Querying the system
      • Searching the subject of interest
      • Executing an investigation
      • Creating an investigation
      • Editing the options of an investigation
      • Combining logical conditions in investigations
      • Navigating through the results of an investigation
      • Properties of users and devices
    • Visualizing system activity in the Finder
      • Getting a quick overview
      • Graphically observing the activity of users and devices
      • Observing service performance
      • Viewing network connections
      • Viewing web requests
      • Viewing executions
    • Monitoring IT custom metrics
      • Creating a metric
      • Examples of metrics
      • Session performance
      • Device performance
      • Following the evolution of a metric
      • Finding the visuals of a metric
    • Monitoring IT services
      • Analyzing service quality
      • Creating a service
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      • Specifying URL paths of web-based services
    • Engaging with the end user
      • Getting feedback from the end users
      • Types of campaigns
      • Creating a campaign
      • Editing a campaign
      • Types of questions
      • Controlling the flow of questions
      • Translating a campaign
      • Triggering a campaign manually
      • Limiting the reception rate of campaigns
      • Scrutinizing the results of a campaign
      • Continuously measuring the satisfaction of employees
    • Rating devices and users with scores
      • Computing scores
      • Creating a score
      • Checking and comparing ratings
      • Computing potential savings
      • Score XML Reference
      • Documenting scores
    • Remotely acting on devices
      • Scenarios for remote actions
      • Creating a remote action
      • Executing remote actions
      • Triggering a remote action manually
      • Writing scripts for remote actions on Windows
      • Writing scripts for remote actions on Mac
      • Example of self-healing scenario
      • Example of self-help scenario
      • Application control and remote actions
    • Organizing objects with categories
      • Classifying objects of the same type
      • Creating categories and keywords
      • Tagging objects manually
      • Tagging objects automatically
      • Importing tags from text files
    • Getting notified by the system
      • Receiving Engage campaigns
      • Receiving email digests
      • Receiving alerts
      • Creating a service-based alert
      • Creating an investigation-based alert
    • Building web-based dashboards
      • Introducing dashboards in the Portal
      • Creating a dashboard
      • Examining metrics in depth
      • Documenting dashboards
      • Assessing license use
      • Computing dashboard data
      • Reusing dashboard content
    • Importing and exporting authored content
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    • Configuration Manuals
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    • Remote Employee Experience
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    • Persona Insight
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      • Persona Insight - Reference Guide
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        • Persona Insight - Device Sizing Overview
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        • Persona Insight - Application Sizing Overview
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      • Legacy Persona documentation
        • Persona Insight - Library Pack (V.1.0.0.0)
        • Persona Insight - Base Pack
        • Persona Insight - Base Pack Advanced
        • Persona Insight - Customization Guide (V1.0.0.0)
        • Persona Insight - Configuration Guide (V1.0.0.0)
        • Persona Insight - Reference Guide (V1.0.0.0)
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        • MS ConfigMgr - Client Health - Summary
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  • Integrations
    • Nexthink ServiceNow Service Graph Connector
      • Overview
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      • Installation and Configuration Guide
        • Pre-requisites
          • Configure Identification Rules
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      • FAQ
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        • Why is the name the primary key for the devices?
      • Troubleshooting
        • IRE identification issues
          • [No Choice found in the sys_choice table for the target table](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/ire-identification-issues/ no-choice-found-in-the-sys_choice-table-for-the-target-table.md)
          • Identification rules not created
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        • Configure credentials issues
          • [Not allowing update of property authentication_choice](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-credentials-issues/ not-allowing-update-of-property-authentication_choice.md)
          • Invalid username/password combo (HTTP 401/403)
        • Configure Engines Issues
          • [The client secret supplied for a confidential client is invalid](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-engines-issues/ the-client-secret-supplied-for-a-confidential-client-is-invalid.md)
        • No Cis imported and no errors found in the log
    • Nexthink ServiceNow Incident Management Connector (IMC)
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    • Search and information display
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On this page
  • Overview
  • Quick campaign results
  • User fields related to campaigns
  • Status of a user
  • Metric computations related to campaigns
  • Count metrics
  • Quantity metrics

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  1. User manual
  2. Engaging with the end user

Scrutinizing the results of a campaign

Last updated 9 months ago

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Overview

After you publish a campaign, the targeted end-users start answering the questions that constitute the campaign. Learn here how to examine in detail the answers that users provide to your campaigns, either by creating investigations in the Finder or by building new dashboards in the Portal.

Quick campaign results

To quickly display the results of an ongoing campaign so far:

  1. Log in to the Finder as a user with .

  2. Select the Campaigns section on the left-hand side of the main window.

  3. Right-click the name of a published campaign.

  4. Select Display results from the menu.

You get a list of all the users along with their campaign-related fields. Refine the obtained results by adding or removing columns and conditions to this automatically generated investigation.

User fields related to campaigns

Once you create a campaign, a new set of custom fields related to the campaign are available in all objects of type user. These fields let you see the responses of every user to each one of the questions in the campaign, as well as additional information according to the status of the user in relation to the campaign. These fields are also available as conditions on user objects in investigations.

The names of all campaign-related fields start with the name of the campaign and have the following values:

Campaign name - Last action time

The last time that the user interacted with a campaign (dealt with a notification or answered any question).

Campaign name - Number of days since last action

How long since the user interacted with a campaign for the last time.

Campaign name - Status

How far the user has gone through the campaign.

Campaign name - Question name

There is one additional field per question defined in the campaign. The value of this field corresponds to the answer given by the user:

  • For single answer questions, the value is the name of the answer selected by the user.

  • For multiple answer questions, the value is a list with the names of all the answers selected by the user.

  • For opinion scale questions, the value is the name of the answer selected by the user, followed by the numerical value attributed to the answer between parentheses.

Campaign name - Question name (optional text)

For multiple answer or opinion scale questions that include an optional free text field, the value is the text typed in by the user.

Status of a user

The status of a user in relation to a campaign depends on whether the user accepts to participate in it or not and, in the former case, on how far the user went into answering the questions of the campaign. The status of the user regarding the campaign changes:

Unknown

The campaign did not target the end-user or the end-user did not receive the notification yet, either because of problems communicating with the user's device or because the device is turned off.

Notified

The user received the notification from the campaign but ignored it.

Opened

The user clicked on the notification to answer the campaign but did not answer any question.

Partially answered

The user started to answer the questions of the campaign but did not go to the end of it.

Fully answered

The user answered all the questions of the campaign.

Postponed

After receiving the notification, the user decided not to immediately take the survey but be reminded about it in the future (the user clicked the button Later).

Declined

After receiving the notification, the user decided not to take the survey (the user clicked the button Never).

Delayed (do not disturb)

The campaign has not been delivered yet because it arrived during an interval that protects the user from bursts of campaigns. The user will receive the campaign once the protection period elapses.

You can run investigations with conditions on users using the created campaign-related Custom Fields.

Metric computations related to campaigns

Campaigns also let you define metrics around them. Build dashboards in the Portal that display campaign-related metrics to analyze the responses of your end-users and measure the success of your campaigns.

Count metrics

Metrics that count the number of users may benefit from the campaign-related custom fields of users to group the results. When displaying the results of a count metric in the Portal, either in a table or in bar chart widget, you can group the users by their response to a particular question or by their status in connection with a campaign.

In this way, follow the progress of a campaign by creating a count metric that groups users by their status in relation to the campaign. Add the metric to a bar chart widget in a dashboard and you will get a breakdown with the number of users who fully answered the campaign, those who only answered a few questions, those who answered none, etc.

In addition to grouping results, campaign-related custom fields of users let you define ratios in count metrics. For instance, if you define a metric that gets the number of users who both fully answered the campaign and answered positively to a particular question and then compares it to the total number of users who fully answered the campaign, you get a count metric that computes the ratio of users who answered positively.

It is recommended that you always use the modifier all users and not active users when defining count metrics that relate to end-user feedback. The reason is that you usually want to take into account the responses of all users who answered the campaign, no matter if they were not active the last day.

Quantity metrics

Similarly to the generated custom fields for users that were mentioned above, creating a campaign also adds new options to create quantity metrics based on users. Since quantity metrics require a numerical value, only opinion scale questions make these options available. Thus, for every opinion scale question included in a campaign, there is a corresponding option to create a quantity metric for objects of type user. The label of the name has the following format:

  • Campaign name - Opinion scale question

Quantity metrics related to opinion scale questions make easy to compute average response values in the Portal.


RELATED REFERENCE

  • Limiting the reception of campaigns

the right to create campaigns