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Version 6.30
Version 6.30
  • Welcome
  • Nexthink V6
  • Overview
    • Software components
    • Collector
    • Finder
    • Engine
    • Portal
    • Nexthink Library
    • Digital Experience Score
  • Installation and configuration
    • Planning your installation
      • Overview of the installation process
      • Hardware requirements
      • Connectivity requirements
      • Software requirements
      • Reference architectures
    • Installing Portal and Engine Appliances
      • Installing the Appliance
      • Installing the Appliance on Azure
      • Installing the Appliance on AWS
      • Installing the Appliance on OTC
      • Managing Appliance accounts
      • Setting the names of the Portal
      • Setting the names of the Engines
      • Specifying your internal networks and domains
      • Federating your Appliances
      • STIG compliance in Web Console
      • Connecting the Portal to the Engines
      • Configuring session performance storage
      • Configuring device performance storage
      • Setting up a software license
      • Sending email notifications from the Appliance
      • Allocating resources for the Portal
    • Installing the Collector
      • Installing the Collector on Windows
      • Installing the Collector on macOS
      • Installing the Collector for a Proof of Value
      • Assigning Collectors to Engines
      • Assignment of roaming Collectors
      • Collector MSI parameters reference table
      • Nxtcfg - Collector configuration tool
      • Inspecting the connection status of the Collector
      • Querying the status of the TCP connection of the Collector
      • Reporting the URL of HTTP web requests
      • Auditing logon events
      • Viewing user interactions in virtualized and embedded environments
      • Engage notifications on macOS
      • Configuring Collector level anonymization
    • Collector remote connectivity
      • Redirecting and anonymizing Collector traffic
      • Redirecting the Collector TCP channel
      • Support for DirectAccess
      • Windows Collector proxy support
      • Mac Collector proxy support
    • Installing the Event Connector
      • Installing the Event Connector on Linux
    • Installing the Finder
      • Installing the Finder on Windows
      • Enabling Cross-Engine Finder features
      • Expanding the time frame of investigations in the Finder
      • Enabling Finder access to the Library
      • Finder proxy support
    • Updating from V6.x
      • Updating the Appliance
      • Content centralization when updating the Appliance
      • Updating the Collector
      • Viewing Collector deprecated fields
      • Updating the Finder
    • Security and user account management
      • Importing and replacing certificates
      • Hierarchizing your infrastructure
      • Adding users
      • Enabling SAML authentication of users
      • Just-In-Time provisioning of user accounts
      • Enabling Windows authentication of users
      • Multi-factor authentication for local accounts overview
      • Provisioning user accounts from Active Directory
      • Establishing a privacy policy
      • Disabling local accounts for interactive users
      • Setting the complexity and minimum length of passwords for local accounts
      • Protecting local accounts against brute force attacks
      • Preventing password saving in the Finder
      • Controlling session timeouts in the Portal
      • Security settings in the Appliance
      • Setting the Do Not Disturb periods between campaigns
    • Data retrieval and storage
      • Data retention
      • Increasing the maximum number of metrics
      • Establishing a data retention policy in the Engine
      • Storing Engine data in a secondary disk drive
      • Importing data from Microsoft Active Directory
      • Setting the locale in the Portal
      • Changing the Time Zone of the Portal
      • Time Zones and data collection
      • Changing the data collection time of the Portal
      • Nightly task schedules timetable
      • Changing the thresholds of High CPU warnings
      • Automatic restart of unresponsive Engine
    • Maintenance operations
      • Logging in to the CLI
      • Special operation modes for the Engine and the Portal
      • Changing the default ports in the Appliance
      • Centralized Management of Appliances and Engines
      • Monitoring the performance of the Appliance
      • Resizing partitions in Appliance
      • Configuring the system log
      • Examining the logs in the Portal
      • GDPR - Retrieving or anonymizing personal data
      • Finding out unlicensed devices
      • Removing devices
      • Installing third-party software in the Appliance
      • Installing VMware Tools in the Appliance
      • Operational data sent to Nexthink
      • Sending additional data to Support
    • Disaster recovery
      • Planning for disaster recovery
      • Web Console backup and restore
      • Engine backup and restore
      • Portal backup and restore
      • Rule-based assignment backup and restore
      • License backup and restore
      • PKI backup and restore
    • Branding
      • Branding the Portal
      • Branding of campaigns
  • User manual
    • Getting started
      • Logging in to the Finder
      • Logging in to the Portal
      • Enabling STIG in Webconsole
    • Querying the system
      • Searching the subject of interest
      • Executing an investigation
      • Creating an investigation
      • Editing the options of an investigation
      • Combining logical conditions in investigations
      • Navigating through the results of an investigation
      • Properties of users and devices
    • Visualizing system activity in the Finder
      • Getting a quick overview
      • Graphically observing the activity of users and devices
      • Observing service performance
      • Viewing network connections
      • Viewing web requests
      • Viewing executions
    • Monitoring IT custom metrics
      • Creating a metric
      • Examples of metrics
      • Session performance
      • Device performance
      • Following the evolution of a metric
      • Finding the visuals of a metric
    • Monitoring IT services
      • Analyzing service quality
      • Creating a service
      • Following the evolution of a service
      • Specifying URL paths of web-based services
    • Engaging with the end user
      • Getting feedback from the end users
      • Types of campaigns
      • Creating a campaign
      • Editing a campaign
      • Types of questions
      • Controlling the flow of questions
      • Translating a campaign
      • Triggering a campaign manually
      • Limiting the reception rate of campaigns
      • Scrutinizing the results of a campaign
      • Continuously measuring the satisfaction of employees
    • Rating devices and users with scores
      • Computing scores
      • Creating a score
      • Checking and comparing ratings
      • Computing potential savings
      • Score XML Reference
      • Documenting scores
    • Remotely acting on devices
      • Scenarios for remote actions
      • Creating a remote action
      • Executing remote actions
      • Triggering a remote action manually
      • Writing scripts for remote actions on Windows
      • Writing scripts for remote actions on Mac
      • Example of self-healing scenario
      • Example of self-help scenario
      • Application control and remote actions
    • Organizing objects with categories
      • Classifying objects of the same type
      • Creating categories and keywords
      • Tagging objects manually
      • Tagging objects automatically
      • Importing tags from text files
    • Getting notified by the system
      • Receiving Engage campaigns
      • Receiving email digests
      • Receiving alerts
      • Creating a service-based alert
      • Creating an investigation-based alert
    • Building web-based dashboards
      • Introducing dashboards in the Portal
      • Creating a dashboard
      • Examining metrics in depth
      • Documenting dashboards
      • Assessing license use
      • Computing dashboard data
      • Reusing dashboard content
    • Importing and exporting authored content
      • Methods for reusing authored content
      • Manually sharing Finder content
      • Importing a content pack
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      • Exporting a content pack
  • Library packs
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      • Device Compliance
    • Configuration Manuals
      • Overview (Configuration Manuals)
      • Installing A New Version Of A Library Pack
    • Digital Employee Score (DEX score)
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    • Device management
      • Reduce logon duration
      • Group Policy Management
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      • Hardware Asset Renewal Advanced
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    • Remote Employee Experience
      • Remote Worker Experience
      • Home Networking
      • Change Log And Upgrade Process
      • Remote Worker Vs Office Worker Device Category
      • Remote Worker Insights
      • DEX V2 Upgrade Of Remote Worker
    • Persona Insight
      • Persona Insight - Overview
      • Persona Insight - Library Pack
      • Persona Insight - Score Only Pack
      • Persona Insight - Without Campaign pack
      • Persona Insight - Getting Started and Upgrade Procedure
      • Persona Insight - Configuration Guide
      • Persona Insight - Troubleshooting - Multiple devices on multiple engines
      • Persona Insight - Reference Guide
      • Persona Insight - Example Pack
      • Persona Insight - Device Sizing
        • Persona Insight - Device Sizing Overview
        • Persona Insight - Device Sizing Configuration
      • Persona Insight - Application Sizing
        • Persona Insight - Application Sizing Overview
        • Persona Insight - Application Sizing Configuration
      • Legacy Persona documentation
        • Persona Insight - Library Pack (V.1.0.0.0)
        • Persona Insight - Base Pack
        • Persona Insight - Base Pack Advanced
        • Persona Insight - Customization Guide (V1.0.0.0)
        • Persona Insight - Configuration Guide (V1.0.0.0)
        • Persona Insight - Reference Guide (V1.0.0.0)
    • GSuite
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        • MS ConfigMgr - Client Health - Summary
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  • Integrations
    • Nexthink ServiceNow Service Graph Connector
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      • Installation and Configuration Guide
        • Pre-requisites
          • Configure Identification Rules
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      • Data transformation and mapping by default
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      • FAQ
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        • What about Nexthink CMDB Connector?
        • Why is the name the primary key for the devices?
      • Troubleshooting
        • IRE identification issues
          • [No Choice found in the sys_choice table for the target table](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/ire-identification-issues/ no-choice-found-in-the-sys_choice-table-for-the-target-table.md)
          • Identification rules not created
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        • Configure credentials issues
          • [Not allowing update of property authentication_choice](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-credentials-issues/ not-allowing-update-of-property-authentication_choice.md)
          • Invalid username/password combo (HTTP 401/403)
        • Configure Engines Issues
          • [The client secret supplied for a confidential client is invalid](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-engines-issues/ the-client-secret-supplied-for-a-confidential-client-is-invalid.md)
        • No Cis imported and no errors found in the log
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      • Maximum supported values
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  1. Library packs
  2. Persona Insight
  3. Persona Insight - Device Sizing

Persona Insight - Device Sizing Configuration

Overview

The “Persona Insight - Device Sizing” pack helps you to analyze the distribution and usage of devices across different employee mobility types, or Personas, enabling you to identify the most suitable equipment for each of those Personas.

Having the “right tool for the job” at the right time is very important in ensuring the best user experience. Providing over, or under-provisioned workstations to employees can result in increased support costs, loss of employee efficiency and the unnecessary use of multiple devices. This pack identifies the following three personas based on employee behavior:

  • Deskbound : Employees who have only one fixed office device.

  • Office Mobile : Employees who are mobile within company premises, using either a laptop or several different devices.

  • Fully remote : Employees who work exclusively remote from the office.

The distribution and usage of devices by these different personas is analyzed, enabling you to identify the most suitable equipment for each of those personas.

Pre-requisites

This pack requires the Persona Insight - Score Only pack to be pre-installed.

This pack also requires DEX v2 to be installed.

Versions

1.0.0.0: Initial Release

Categories

Out of the box, this pack will focus on your entire Organization. It is entirely possible - almost probable - that in fact it will be a subset of devices that you are interested in; for example those devices used by all employees in one department, or possibly by all employees in a country or local region.

To facilitate this, the pack contains one category that should be configured before use and that is the “Persona Insight - User” Filter category. This can be used to limit the employees referenced by the metrics in this pack to a subset of your user base and you can do this by tagging users into the category by any of the normal Nexthink means available to you, from simple static tagging, by department or by another AD field.

Within a department or Organization, there will always be VIP’s and these have a different set of Service Agreement Levels when it comes to device performance than ordinary employees. Therefore the pack also uses the “Persona Insight - Job Role” category to reference any employees you may have identified as VIPs using the “VIP” keyword contained within.

In addition, the scores in this pack utilize the “Remotely Connected Worker” and “Office Based Worker” keyword entries in the “Remote Worker vs Office Worker Device” category, which is part of the Remote Worker Experience pack. If you already use this pack, your settings for these devices will remain. If not, this category will be installed as part of this pack and these keyword entries should be populated in order for the scoring system to function correctly.

Depending on the make and model of PCs in use in your organization you may find that the device models shown in the metrics and dashboard aren’t easily identifiable.

For Windows devices you may find that an alternative Collector object of “Device product version” provides more information to identify a device type or model.

If this is the case for all devices in your landscape then you simply replace this object in your metrics. If not, you may need to consider creating a Category for device listings with a keyword for each individual device that you would like to track with this pack.

This category can then be selected as an “additional display field” in the required metrics.

Score

The personas identified in this pack are created using a score file. This score file consists of multiple composite scores containing Remote Worker Experience and Persona Insight elements.

To use Office Mobile Workers as an example:

The main composite score contains two leaf scores and one other composite score. The score operation is “Min” which will “Return the minimum value from the available lower level scores”.

The “Office mobile device” type composite scores takes the output from two Persona Insight scores; “Laptop user” and “Multiple device user”. The operation for this score is “Max” which will “Return the maximum value from the available lower level score”. Therefore, if either score is positive the composite result is positive.

There are two leaf scores. These refer to the “Remote Worker vs Office Worker Device” score and are positive for “Office Based Worker” and negative for “Remotely Connected Worker”.

The end result is that only employees who work exclusively in the office, and use either a laptop or multiple devices, will be selected by this Office Mobile Workers composite score

Metrics

The metrics in this pack support the different types of information shown in the dashboard. No metric modification should be necessary with one exception. The calculation of recommended and non-recommended devices is based on the Digital Experience Score (DEX - Device - Device Responsiveness) of active devices. Any device scoring over 7 is considered “Recommended” and any device scoring less than 6.99 is “Non-recommended”. This threshold may be changed according to your Organization’s preferences.

Please note: For both recommended and non-recommended devices there are dedicated widgets that show a resource breakdown by CPU, Memory and IO. Please be aware that the IO ratings shown are for Windows devices only as this DEX Device Performance measurement is not currently available for macOS devices.

Dashboard

The dashboard starts with a Summary that gives you an overview of the main recommendations of this pack.

The recommended devices section shows the number of employees using recommended devices by persona type, followed by a device model breakdown. Next, for each employee persona the Digital Experience resource scores for these recommended devices is shown.

In a similar layout, the usage of non-recommended devices is shown with breakdowns by device model and behavior type. This section allows you to understand what is most lacking in the device in order to make the right decisions on whether to add resources or to replace the device model.

The next section shows the distribution of employees using multiple devices. Depending on your organization, reducing the number of devices per user can have a positive impact on costs and can make life easier for your employees.

Finally, the VIP section allows you to concentrate on your most important, and possibly most demanding employees. It will allow you to ensure they have the best user experience by identifying the most suitable device models for VIP usage.

Last updated 10 months ago

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