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Version 6.30
Version 6.30
  • Welcome
  • Nexthink V6
  • Overview
    • Software components
    • Collector
    • Finder
    • Engine
    • Portal
    • Nexthink Library
    • Digital Experience Score
  • Installation and configuration
    • Planning your installation
      • Overview of the installation process
      • Hardware requirements
      • Connectivity requirements
      • Software requirements
      • Reference architectures
    • Installing Portal and Engine Appliances
      • Installing the Appliance
      • Installing the Appliance on Azure
      • Installing the Appliance on AWS
      • Installing the Appliance on OTC
      • Managing Appliance accounts
      • Setting the names of the Portal
      • Setting the names of the Engines
      • Specifying your internal networks and domains
      • Federating your Appliances
      • STIG compliance in Web Console
      • Connecting the Portal to the Engines
      • Configuring session performance storage
      • Configuring device performance storage
      • Setting up a software license
      • Sending email notifications from the Appliance
      • Allocating resources for the Portal
    • Installing the Collector
      • Installing the Collector on Windows
      • Installing the Collector on macOS
      • Installing the Collector for a Proof of Value
      • Assigning Collectors to Engines
      • Assignment of roaming Collectors
      • Collector MSI parameters reference table
      • Nxtcfg - Collector configuration tool
      • Inspecting the connection status of the Collector
      • Querying the status of the TCP connection of the Collector
      • Reporting the URL of HTTP web requests
      • Auditing logon events
      • Viewing user interactions in virtualized and embedded environments
      • Engage notifications on macOS
      • Configuring Collector level anonymization
    • Collector remote connectivity
      • Redirecting and anonymizing Collector traffic
      • Redirecting the Collector TCP channel
      • Support for DirectAccess
      • Windows Collector proxy support
      • Mac Collector proxy support
    • Installing the Event Connector
      • Installing the Event Connector on Linux
    • Installing the Finder
      • Installing the Finder on Windows
      • Enabling Cross-Engine Finder features
      • Expanding the time frame of investigations in the Finder
      • Enabling Finder access to the Library
      • Finder proxy support
    • Updating from V6.x
      • Updating the Appliance
      • Content centralization when updating the Appliance
      • Updating the Collector
      • Viewing Collector deprecated fields
      • Updating the Finder
    • Security and user account management
      • Importing and replacing certificates
      • Hierarchizing your infrastructure
      • Adding users
      • Enabling SAML authentication of users
      • Just-In-Time provisioning of user accounts
      • Enabling Windows authentication of users
      • Multi-factor authentication for local accounts overview
      • Provisioning user accounts from Active Directory
      • Establishing a privacy policy
      • Disabling local accounts for interactive users
      • Setting the complexity and minimum length of passwords for local accounts
      • Protecting local accounts against brute force attacks
      • Preventing password saving in the Finder
      • Controlling session timeouts in the Portal
      • Security settings in the Appliance
      • Setting the Do Not Disturb periods between campaigns
    • Data retrieval and storage
      • Data retention
      • Increasing the maximum number of metrics
      • Establishing a data retention policy in the Engine
      • Storing Engine data in a secondary disk drive
      • Importing data from Microsoft Active Directory
      • Setting the locale in the Portal
      • Changing the Time Zone of the Portal
      • Time Zones and data collection
      • Changing the data collection time of the Portal
      • Nightly task schedules timetable
      • Changing the thresholds of High CPU warnings
      • Automatic restart of unresponsive Engine
    • Maintenance operations
      • Logging in to the CLI
      • Special operation modes for the Engine and the Portal
      • Changing the default ports in the Appliance
      • Centralized Management of Appliances and Engines
      • Monitoring the performance of the Appliance
      • Resizing partitions in Appliance
      • Configuring the system log
      • Examining the logs in the Portal
      • GDPR - Retrieving or anonymizing personal data
      • Finding out unlicensed devices
      • Removing devices
      • Installing third-party software in the Appliance
      • Installing VMware Tools in the Appliance
      • Operational data sent to Nexthink
      • Sending additional data to Support
    • Disaster recovery
      • Planning for disaster recovery
      • Web Console backup and restore
      • Engine backup and restore
      • Portal backup and restore
      • Rule-based assignment backup and restore
      • License backup and restore
      • PKI backup and restore
    • Branding
      • Branding the Portal
      • Branding of campaigns
  • User manual
    • Getting started
      • Logging in to the Finder
      • Logging in to the Portal
      • Enabling STIG in Webconsole
    • Querying the system
      • Searching the subject of interest
      • Executing an investigation
      • Creating an investigation
      • Editing the options of an investigation
      • Combining logical conditions in investigations
      • Navigating through the results of an investigation
      • Properties of users and devices
    • Visualizing system activity in the Finder
      • Getting a quick overview
      • Graphically observing the activity of users and devices
      • Observing service performance
      • Viewing network connections
      • Viewing web requests
      • Viewing executions
    • Monitoring IT custom metrics
      • Creating a metric
      • Examples of metrics
      • Session performance
      • Device performance
      • Following the evolution of a metric
      • Finding the visuals of a metric
    • Monitoring IT services
      • Analyzing service quality
      • Creating a service
      • Following the evolution of a service
      • Specifying URL paths of web-based services
    • Engaging with the end user
      • Getting feedback from the end users
      • Types of campaigns
      • Creating a campaign
      • Editing a campaign
      • Types of questions
      • Controlling the flow of questions
      • Translating a campaign
      • Triggering a campaign manually
      • Limiting the reception rate of campaigns
      • Scrutinizing the results of a campaign
      • Continuously measuring the satisfaction of employees
    • Rating devices and users with scores
      • Computing scores
      • Creating a score
      • Checking and comparing ratings
      • Computing potential savings
      • Score XML Reference
      • Documenting scores
    • Remotely acting on devices
      • Scenarios for remote actions
      • Creating a remote action
      • Executing remote actions
      • Triggering a remote action manually
      • Writing scripts for remote actions on Windows
      • Writing scripts for remote actions on Mac
      • Example of self-healing scenario
      • Example of self-help scenario
      • Application control and remote actions
    • Organizing objects with categories
      • Classifying objects of the same type
      • Creating categories and keywords
      • Tagging objects manually
      • Tagging objects automatically
      • Importing tags from text files
    • Getting notified by the system
      • Receiving Engage campaigns
      • Receiving email digests
      • Receiving alerts
      • Creating a service-based alert
      • Creating an investigation-based alert
    • Building web-based dashboards
      • Introducing dashboards in the Portal
      • Creating a dashboard
      • Examining metrics in depth
      • Documenting dashboards
      • Assessing license use
      • Computing dashboard data
      • Reusing dashboard content
    • Importing and exporting authored content
      • Methods for reusing authored content
      • Manually sharing Finder content
      • Importing a content pack
      • Conflict resolution
      • Exporting a content pack
  • Library packs
    • Compliance
      • Device Compliance
    • Configuration Manuals
      • Overview (Configuration Manuals)
      • Installing A New Version Of A Library Pack
    • Digital Employee Score (DEX score)
      • DEX Score Installation And Configuration
      • Detailed Library Pack Changelog
    • Device management
      • Reduce logon duration
      • Group Policy Management
      • Hardware Asset Renewal
      • Hardware Asset Renewal Advanced
      • Application Auto-Start Impact
    • Remote Employee Experience
      • Remote Worker Experience
      • Home Networking
      • Change Log And Upgrade Process
      • Remote Worker Vs Office Worker Device Category
      • Remote Worker Insights
      • DEX V2 Upgrade Of Remote Worker
    • Persona Insight
      • Persona Insight - Overview
      • Persona Insight - Library Pack
      • Persona Insight - Score Only Pack
      • Persona Insight - Without Campaign pack
      • Persona Insight - Getting Started and Upgrade Procedure
      • Persona Insight - Configuration Guide
      • Persona Insight - Troubleshooting - Multiple devices on multiple engines
      • Persona Insight - Reference Guide
      • Persona Insight - Example Pack
      • Persona Insight - Device Sizing
        • Persona Insight - Device Sizing Overview
        • Persona Insight - Device Sizing Configuration
      • Persona Insight - Application Sizing
        • Persona Insight - Application Sizing Overview
        • Persona Insight - Application Sizing Configuration
      • Legacy Persona documentation
        • Persona Insight - Library Pack (V.1.0.0.0)
        • Persona Insight - Base Pack
        • Persona Insight - Base Pack Advanced
        • Persona Insight - Customization Guide (V1.0.0.0)
        • Persona Insight - Configuration Guide (V1.0.0.0)
        • Persona Insight - Reference Guide (V1.0.0.0)
    • GSuite
      • GSuite: Health
      • GSuite: Services
      • GSuite: Sentiment
      • GSuite: Advanced Health
    • Support
      • Support: Level 1
    • Shadow IT
      • Shadow IT
    • Malware Protection
      • Malware Protection
    • Office 365 Health
      • Office 365 Health: Overview
      • Office 365 Health: Services
    • Office 365 OneDrive
      • OneDrive Summary
      • OneDrive Operations
      • OneDrive Advanced Health
      • OneDrive Migration
      • OneDrive Sentiment
      • OneDrive Management
      • OneDrive Advanced Operations
    • Office 365 Teams
      • Teams Overall Configuration
      • Teams - Migration
      • Teams - Health
      • Teams - Advanced Health
      • Teams - Adoption
    • Microsoft 365 Apps
      • Microsoft 365 Apps - Operate
    • Employee Self Service
      • Overview
      • Configuration
      • Usage
    • Onboarding Experience Management
      • OEM - Overview
      • OEM - Configuration
    • Office 365 Outlook
      • Outlook Troubleshooting
    • Virtualization
      • Virtualization: Operate
      • Virtualization: AVD - Advanced
      • Virtualization: Citrix Advanced
      • Virtualization: Project
      • Virtualization: Troubleshooting
        • Virtualization: Troubleshooting: Configuration
    • Windows
      • Win10: Configuration
      • Win10: Migration
      • Win10: Feature Update
      • Win10: Quality Update
      • Windows Defender Management
      • Administrators Management
    • Windows 11
      • Windows 11 - Readiness
      • Windows 11 - Migration Pilot
      • Windows 11 - Migration
      • Windows 11 - Operate
    • Webex
      • Webex Operate
    • Zoom
      • Zoom Operate
    • Remote Actions
      • Get Performance Monitor Data
      • Skype For Business
      • Restart Device
      • Upload Logs to S3 using PreSigned URLs
    • Software Asset Optimization
    • Collaboration Optimization
      • Collaboration Optimization - Solution Overview
      • Collaboration Optimization - Configuration
      • Collaboration Optimization - Usage / Troubleshooting
    • Systems Management
      • Manage Configuration Drift
      • MS ConfigMgr - Client Health
        • MS ConfigMgr - Client Health - Summary
        • MS ConfigMgr - Client Health - Configuration Guide
      • Intune
        • Intune - Health
          • Intune - Health - Summary
          • Intune - Health - Configuration Guide
    • Return to the office
      • Return to the office - Planning
      • Return to the office - Readiness
    • Green IT
      • Green IT - Overview
      • Green IT - Configuration Guide
    • Hybrid Working
      • Hybrid Working Experience
      • Hybrid Working Experience - Installation and upgrade procedure
  • Integrations
    • Nexthink ServiceNow Service Graph Connector
      • Overview
        • Roles and Permissions
        • Modules
      • Installation and Configuration Guide
        • Pre-requisites
          • Configure Identification Rules
          • Import and setup the CMDB categories in Finder
        • Setup
          • Configure the connection
          • Configure import properties
          • Configure additional engines
          • Set up scheduled import jobs
      • Data transformation and mapping by default
      • How to customize the behaviour of the Connector
      • FAQ
        • Why ServiceNow Service Graph Connector?
        • What about Nexthink CMDB Connector?
        • Why is the name the primary key for the devices?
      • Troubleshooting
        • IRE identification issues
          • [No Choice found in the sys_choice table for the target table](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/ire-identification-issues/ no-choice-found-in-the-sys_choice-table-for-the-target-table.md)
          • Identification rules not created
          • Discovery_source choice not created
        • Timeout Errors
          • ECCResponseTimeoutException
          • HTTP 0 error
        • MID server issues
          • java.lang.NullPointerException
          • MID Server memory issues
          • Not trusted certificates in Quebec release
        • Configure credentials issues
          • [Not allowing update of property authentication_choice](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-credentials-issues/ not-allowing-update-of-property-authentication_choice.md)
          • Invalid username/password combo (HTTP 401/403)
        • Configure Engines Issues
          • [The client secret supplied for a confidential client is invalid](integrations/nexthink-servicenow-service-graph-connector/troubleshooting/configure-engines-issues/ the-client-secret-supplied-for-a-confidential-client-is-invalid.md)
        • No Cis imported and no errors found in the log
    • Nexthink ServiceNow Incident Management Connector (IMC)
      • Installation and configuration guide (IMC)
      • Troubleshooting Guide (IMC)
      • Domain separation installation (IMC)
    • Nexthink ServiceNow CMDB Connectors
      • Installation and Configuration Guide
      • Troubleshooting Guide
      • Field transformation and normalisation examples
    • Nexthink Event Connector
      • High level overview
      • Installation and Configuration Guide
      • Troubleshooting guide
      • RPM installation
      • Splunk specific documentation
        • Upgrading from Splunk Connector to Event Connector
        • Splunk add-on installation and usage
    • Nexthink Chatbot SDK
      • Introduction and concepts
      • Installation, configuration and update guide
        • Installation and configuration
        • Update to newer version
        • Uninstallation
        • Authentication
        • Topics configuration
        • Remote action configuration
        • Advanced configuration
        • Additional resources and references
      • Dimensioning guide
      • Troubleshooting
      • Technical solution description
      • Downloads and release notes
  • Glossary and references
    • Search and information display
      • Search in Finder
      • Keyboard shortcuts for column display selection
      • Campaign display compatibility
      • Real-time and consolidated service data
      • Service errors and warnings
      • Errors and warnings for devices and executions
      • Types of widgets
      • Widget compute state in charts
      • Errors in the execution of remote actions
      • Top results of Cross-Engine investigations
      • Engine data history
    • Tooltips in the user and device views
      • Alerts tooltips
      • Warnings tooltips
      • Errors tooltips
      • Activity tooltips
      • Services tooltips
    • Database information and organization
      • Maximum supported values
      • Local and shared content
      • Device Identification
      • Local IP address of devices
      • Timestamping of events
      • Boot and logon duration
      • Application startup duration
      • Application not responding events
      • Memory and CPU usage
      • Status of TCP connections
      • Status of UDP connections
      • Network and port scan conditions
      • Binary paths
      • Maximum number of Binaries
      • Package Executable Mapping
      • Metro apps
      • Investigation with packages
      • Portal aggregation and grouping
      • Focus time metric
    • Security
      • Access rights and permissions
      • Active Directory authentication
      • Canonical domain names for Windows authentication
      • System alerts
      • Audit trail
      • Appliance hardening
      • STIG hardening
      • FIPS 140-2 compliance
      • Security bulletins
        • Is Nexthink affected by Okta breach
        • Is Nexthink affected by SolarWinds breach
        • Nexthink and Log4j - Security bulletin
        • CVE-2022-22965 - Security Vulnerability Spring4shell - Spring Framework
        • Version 6.22.2.10: Security Vulnerability Maintenance Release
        • The Collector V6.27.X Release – Security Bulletin
    • References
      • Components of the Collector
      • Server support
      • Compatibility mode
    • Glossary
      • Activity
      • Alert
      • Application
      • Binary
      • Campaign
      • Category
      • Connection
      • Dashboard
      • Destination
      • Device
      • Domain
      • Entity
      • Event
      • Executable
      • Execution
      • Focus time
      • Hierarchy
      • Installation
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      • Keyword
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      • Object
      • Package
      • Platform
      • Port
      • Printer
      • Score
      • Service
      • Session
      • System boot
      • User
      • User logon
      • Web request
      • Widget
  • API and integrations
    • Integrating with Nexthink
      • Event Connector
      • Getting data through the NXQL API
      • Bidirectional integration with the Finder
      • Count metrics API
      • Software metering API
      • Services API
      • List Engines API
      • GetSID API
      • Triggering campaigns via their API
      • Triggering remote actions via their API
      • Audit trail API
      • Integrating investigation-based alerts
      • Downloads
    • NXQL API
      • Introducing the NXQL API
      • NXQL Tutorial
      • NXQL language definition
      • NXQL Data Model
    • Integrations
      • Excel integration with NXQL
      • Power BI
      • Azure Data Lake Storage Gen2
      • Splunk Event Connector
    • ServiceNow
      • CMDB Connector
      • Incident Management Connector
      • Event Management

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On this page
  • Installing the Appliance on a physical server
  • Installing the Appliance on a virtual server
  • Installing a STIG-hardened Appliance
  • Using UEFI Secure Boot
  • Finishing the Installation
  • Appliance configuration
  • Network parameters
  • Appliance Proxy configuration
  • Nexthink Engine & Portal installation

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  1. Installation and configuration
  2. Installing Portal and Engine Appliances

Installing the Appliance

Last updated 23 days ago

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This document describes first-time installation procedure, also known as clean installation.

To upgrade an existing installations, refer to .

Installing the Appliance on a physical server

To install the Appliance on a physical server, enter the BIOS and modify the following settings:

  1. Power on the server and enter the BIOS setup. This is usually done by pressing F2 or DEL keys before the computer attempts to boot the operating system. Explore the exact method to enter BIOS setup in your user manual.

  2. In the system settings, set the date and time of the system to match the current UTC (Coordinated Universal Time). Time precision is important to ensure the consistency of data in the system. In order to keep time precision, you may configure the Appliance to use NTP servers as described in the network parameters section below.

  3. Insert your copy of the Nexthink V6 Installation DVD into your DVD Drive.

  4. Go to boot sequence (or boot order) settings and select the CD/DVD Drive to be the first device in the list of bootable devices. The system will boot from the Nexthink Installation DVD next time.

  5. Exit BIOS setup saving your changes.

Our latest Appliance server no longer supports legacy BIOS mode. Ensure that your system firmware is set to UEFI mode.

Installing the Appliance on a virtual server

When installing the Appliance on a virtual machine, the exact installation steps will depend on your virtualization platform. Here, we assume that you are familiar with creating and configuring virtual machines on your virtualization platform. If this is not the case, please take your time to learn how to use it. Independently of the virtualization platform that you are using, perform the following operations:

  1. Create a new virtual machine and select Oracle Linux 8 as the guest operating system.

    • If Oracle Linux 8 is not an available option in your virtualization platform, select a generic Linux 2.6 (or higher) 64-bit operating system as guest.

  2. Insert the Nexthink V6 Installation DVD into the DVD drive of the host machine or copy the ISO image of the Nexthink V6 Installation DVD to a file system accessible to the host machine.

  3. Indicate your virtualization platform to use the DVD drive or the copied ISO image for booting your newly created virtual machine for the first time.

  4. Start the virtual machine.

  5. Explore the user manual of your virtualization platform to find out how to synchronize the clock of the virtual machine to the clock of the host if the host has precise timing. Alternatively, use NTP servers as described in the network parameters section below.

Our latest Appliance server no longer supports legacy BIOS mode. Ensure that your system firmware is set to UEFI mode.

Installing a STIG-hardened Appliance

Reach out to your Nexthink representative for more details.

Using UEFI Secure Boot

The Nexthink Appliance supports Secure Boot, the UEFI firmware security feature. Before powering the system on, make sure to configure the proper boot options to enable it.

After installing the Appliance, you can check that Secure Boot is enabled using the command-line interface:

  1. Make sure the following directory exists: /sys/firmware/efi/

  2. Run the following command to check the status: mokutil --sb-state

Finishing the Installation

When one of the previous steps has been completed, the installation is identical for both physical or virtual servers. If everything went well, your system will now boot from the Nexthink V6 Installation DVD, and you should see the Nexthink V6 splash screen.

  1. Press Enter or wait for the 6 seconds timeout.

  2. After the splash screen, the End-User License Agreement is displayed. Accept to proceed

  3. In the following screen, you are warned that your hard disk will be erased during the installation procedure and that you will lose all data on it. Ensure that you do not have any valuable data on the hard disk and type Yes to proceed.

  4. The installation procedure whether you want to configure the network. If you wish to configure the network, a small dialog box will open where you may change the default IP address, subnet mask, and default gateway. If you choose not to configure your network, the Appliance will take these default values. These can be modified as described in the network parameters section below.

  5. Select the type of keyboard that is attached to your computer. By default, the US keyboard is highlighted.

  6. Choose a secure password for the root user, ensure that it is kept in a safe place, or use another method to make sure that it is not forgotten.

  7. The installation procedure is formatting your hard disk and installing the necessary software packages.

  8. Once the installation has finished, remove the Nexthink V6 Installation DVD from the DVD drive or detach the ISO image from your virtualization platform and reboot the system.

Appliance configuration

Network parameters

  1. If nothing has been specified during the installation, the Appliance server default IP address is 192.168.0.99 with a netmask of 255.255.255.0. To access its web-based configuration page, configure your computer to have the static IP address on the same subnet as the Engine default IP address, which is 192.168.0.0/24. If you modified the network configuration of the server during the installation of the Engine, use your modified configuration values instead of the defaults and then the following steps.

  2. With a cross-over cable, connect the first Ethernet port on the server to the Network Interface Port (NIC) on the client computer. Alternatively, if there is a switch between the client PC and the server, connect both devices to it.

  3. Test the network connectivity between the client computer and the server using the ping command. Execute the ping test using the default IP address of Engine 192.168.0.99. If the ping test fails with the first Ethernet port, repeat the test by connecting to each available Ethernet port on the server. By default, the first Ethernet port is used for testing the network connections, but some servers may behave differently.

  4. Using a web browser and type the following URL in the address field, using the HTTPS protocol: https://192.168.0.99:99. Note that if you just type the IP address 192.168.0.99:99, your web browser will use HTTP by default, and you will get a blank page. Ensure that you specify the HTTPS protocol.

  5. Accept the SSL certificate from Nexthink. Depending on the web browser, you may have a warning about the certificate. Accept it, and you will arrive at the Console welcome screen:

    1. Enter the Login Username as admin and Password also as admin to connect to the Web Console for the first time

    2. You are prompted to change the admin password of the Web Console. Type in the old password admin and the new password twice. Click Save changes.

    3. You are also prompted to change the password of the nexthink account (the account for logging in to the CLI of the Appliance via SSH). Type in the old password 123456 and the new password twice. Click Save changes.

      • This is the range of supported characters for changing the password the first time:

a-z 0-9 ~%.:_-

  1. Note that if you have previously changed the default SSH password of the Appliance through the CLI, you will not be able to change the password again at this point if your precedent password includes any unsupported character.

    1. Click the Appliance tab at the top of the window.

    2. Select the Network interfaces section from the left-hand side menu.

    3. Click EDIT to configure the detected interfaces. Select the type of address, whether Static (recommended) or DHCP, the IP address, the subnet mask, and the default gateway.

    4. Click OK. A message confirms the configuration of the network interface.

    5. Select the Network parameters section from the left-hand side menu.

    6. Enter or modify the External DNS name, Internal DNS name, Hostname, Domain name, DNS servers (IP addresses), Timezone, and NTP time servers.

    7. Click Save changes.

When applying the new settings, the connection to the Web Console is lost. To reconnect to the Web Console, type in the configured External DNS name in your browser.

Appliance Proxy configuration

Software installation and updates, as well as the access to the Nexthink Library, use the HTTP and HTTPS protocols. If the Appliance needs to go through a proxy for HTTP/S connections, configure the Proxy settings:

  1. Log in to the Web Console as admin.

  2. Click the Appliance tab at the top of the window.

  3. Select the Cloud services section from the left-hand side menu.

  4. Under Internet proxy, tick the box Enable internet proxy. Fill out the configuration settings for the proxy that appear below.

    • HTTP proxy: Name or IP address and port number of the proxy server.

    • Authentication method: Choose None, Basic, or Digest. Note that software updates only support the Basic method (or None, if authentication is not required). If an authentication method is chosen:

    • Type in the credentials Username and Password.

  5. Optional: Click the TEST button to check that the Proxy chain is working and that the supplied parameters are correct. The Appliance tries to connect to the Nexthink Updates.

  6. Click Save changes to store the Proxy data permanently.

If you are required to manually configure the proxy to access the host where the Nexthink Updates reside, the URLs accessed by the Engine are as follows:

  • For CentOS-based appliances:

    • updates-v6.nexthink.com on TCP port 80 (HTTP) or 443 (HTTPS).

    • updates‑centos‑v6.nexthink.com on TCP port 80 (HTTP) or 443 (HTTPS).

  • For Oracle Linux-based appliances:

    • updates-v6-el8.nexthink.com on TCP port 80 (HTTP) or 443 (HTTPS).

If you are required to manually configure the proxy to access the host where the Application Library resides, the URLs accessed by the Engine, the Portal, and the Web Console are:

  • application-library-v5.nexthink.com on TCP port 443 (HTTPS).

  • application-library-v6.nexthink.com on TCP port 443 (HTTPS).

To test the connectivity of the Portal appliance to the Application Library:

  1. Log in to the CLI of the appliance that hosts the Portal.

  2. Test the proxy configuration running the following script: /var/nexthink/portal/rsquery/proxyConfig.py --test

    • If you get an error beginning with com.nexthink.common.rest.RestException detect if it was a certificate problem with the following command (which ignores certificates): /var/nexthink/portal/rsquery/proxyConfig.py --test --ignore-ssl-problems true

    • If you get an answer finished by the word Success!, the test was successful

  3. Optional: To see other options of the script, type in: /var/nexthink/portal/rsquery/proxyConfig.py --help

Nexthink Engine & Portal installation

Prerequisite

Installation procedure

Installation can be done either by using our online repository or, if the Appliance is not connected to the Internet, by uploading an offline installation package.

  1. Log in to the Web Console as admin.

  2. Click the Appliance

  3. Select the Installation section from the left-hand side menu. This item is only available if you have installed neither the Engine nor the Portal in the Appliance yet.

  4. Select if you want to use the Nexthink online repository or a file.

  5. In Installation protocol, tick the box Enable HTTPS to connect to the repository using a secure connection. In case of connection problems, try unticking the box. Click Save.

  6. In Repository selection, choose the type of installation:

    1. Select Use Nexthink online repository to download the software from the web.

      • Optional: Click TEST WEB ACCESS to verify access to the online repository.

    2. Select Upload Nexthink repository from file to install the software from the Offline clean-install package; filename: Nexthink-offline-install-ol8-<version>.tgz

    3. Click CHOOSE FILE to browse your local file system and select the installation package.

Do not extract the Nexthink-offline-install-ol8-<version>.tgz file. Keep it as a compressed file, and select that in the product.

  1. Accept the license agreement.

  2. Click Install.

You can start the installation process only once. This page is no longer available after the first installation, therefore go to the Update page for upgrading your Appliance instead.


RELATED REFERENCE

Nexthink allows you to install a V6 Appliance with . However, this installation requires a special procedure, which Nexthink offers as a service to clients who need a higher level of security.

See the for a complete list of the ports and domains that need to be available for communication in the different Nexthink components.

Download the Offline clean-install package from the website.

In Software selection, choose whether to install the Engine, the Portal, or both. Note that it is not recommended to install the Engine and the Portal on the same Appliance, except for .

STIG hardening
connectivity requirements
Nexthink V6 Release Notes
small setups
Connectivity requirements
Updating Engine, Portal, and Web Console