How to get the Finder diagnostic logs?
Question:
How to get the Finder diagnostic logs?
Answer:
In case you are facing an unexpected behavior with the Nexthink Finder that you cannot solve yourself, please follow the next steps to retrieve the information you need to send us:
Open the Finder and click the interrogation mark and then "Diagnostics" in the finder.
![](../../__attachments/800033927/image-20210420-152728.png?inst-v=c3a176b8-ca8c-4ca3-afb7-b672702021ff)
Check the "Collect detailed application diagnostics" box and click "OK".
![](../../__attachments/800033927/image-20210420-153951.png?inst-v=c3a176b8-ca8c-4ca3-afb7-b672702021ff)
Now, reproduce the problem that you are reporting/facing.
Once done, click the "Send feedback or bug report" menu.
![](../../__attachments/800033927/image-20210420-154230.png?inst-v=c3a176b8-ca8c-4ca3-afb7-b672702021ff)
Copy the content from the application diagnostics details (click in the lower section, which is the debug information and press Ctrl + A to select everything and then press Ctrl + C to copy the content) and then save it in a text file.
![](../../__attachments/800033927/image-20210420-154456.png?inst-v=c3a176b8-ca8c-4ca3-afb7-b672702021ff)
Attach created text file to the support ticket and send it to Nexthink Support.
Note: Please do not paste the entire log as plain text in the ticket as the ticketing system will truncate the output.