Software requirements

Portal and Web Console supported operating systems

• Windows

• macOS

Other combinations of browsers and operating systems may be suitable for both the Portal and the Web Console, but they have not been thoroughly tested. Some elements of the graphical interface may appear unusable or disproportionate in size in unsupported combinations of browsers and operating systems.

Portal supported browsers

• Microsoft Edge 79 and later

• Mozilla Firefox 68 and later

• Google Chrome 30 and later

Microsoft Internet Explorer 11 support is ending soon. From January 1, 2021, some features may still work, but they are not guaranteed to work in the long term  (read more).

Web Console Supported Browsers

• Microsoft Edge 79 and later.

• Mozilla Firefox 68 and later.

• Google Chrome 30 and later.

Known issues

Support for Microsoft Edge prior to version 79.0.309 and Internet Explorer 11 is ending. While some features may still work at the moment, they are not guaranteed to work in the long term.

Finder supported operating systems

• Windows 10 - 64 and 32 bits

• Windows 8.1 - 64 and 32 bits

Windows Collector supported systems

Desktop

• Windows 10 - 64 and 32 bits

• Windows 8.1 - 64 and 32 bits

• Windows 7 SP1 - 64 and 32 bits - requires OS update (see prerequisites below)

Server

• Windows Server 2019 - 64 bits and Windows Server, version 1809

• Windows Server 2016 - 64 bits and Windows Server, version 1709

  • Editions: Standard, Essential, and DataCenter.

  • Installation options: desktop experience and core.

• Windows Server 2012 and 2012 R2 - 64 bits

• Windows Server 2008 R2 - 64 bits

  • Requires OS and .NET Framework updates

Prerequisites

• The targeted device must be able to directly or indirectly reach the Engine and, optionally, the Portal through the network.

• To install the Collector using their MSI, the Windows installer (msiexec) version 3.0 or higher is required.

• The installation of the Collector 6.24.1.0.x on Windows 7 (32 and 64 bit) and Windows Server 2008 R2 (64 bit) devices requires update Microsoft KB 3033929 to be previously applied.

• On Windows Server 2008 R2, the Nexthink Act module requires to install:enable .NET Framework 3.5 SP1.

• The Collector auto-update feature only works when the Nexthink Appliances have access to the Internet.

Compatibility with the Engine

The latest Engine accepts traffic from the latest version of the Collector and all its previous versions. Before upgrading to the latest release of the Collector, upgrade your Engines first.

Mac Collector supported systems

• macOS 11.0 Big Sur

• macOS 10.15 Catalina

• macOS 10.14 Mojave

Prerequisites

The targeted device must be able to directly or indirectly reach the Engine and, optionally, the Portal through the network.

Compatibility with the Engine

The latest Engine accepts traffic from the latest version of the Collector and all its previous versions. Before upgrading to the latest release of the Collector, upgrade your Engines first.

Limited support for Apple Silicon

The Mac Collector from version 6.29.1.9 is capable of running on devices powered by Apple Silicon, the new architecture for Mac devices available since November 2020. That kind of installation is not yet officially supported by Nexthink and should be only used for testing purposes.

End of support for Internet Explorer 11 

As of January 1, 2021, Nexthink ended support for Internet Explorer 11 (IE11) or Microsoft Edge Legacy to access the content provided by Nexthink Portal. The Portal user interface might not function correctly when using Internet Explorer 11 or Microsoft Edge Legacy.

This does not affect the ability of Nexthink Collector to monitor the activity or web traffic of Internet Explorer 11 or Microsoft Edge Legacy.

What does this mean?

Users of Internet Explorer 11 and Microsoft Edge Legacy might find that Nexthink Portal does not work correctly or at all. Microsoft Edge Legacy is any version of Microsoft Edge which uses the EdgeHTML browser engine. This was deprecated in favor of a Chromium-based browser engine as of version 79.0.309 of Microsoft Edge.

As an important distinction, this change does not affect the ability of Nexthink to monitor Internet Explorer 11 or Microsoft Edge Legacy activity on endpoints.

Why is Nexthink removing support for Internet Explorer 11 and Microsoft Edge Legacy?

In 2015, Microsoft released the Edge browser. Internet Explorer 11 no longer receives major updates to support functionality that allows modern and complex web applications such as Nexthink to work. In January 2020, Microsoft Edge received an upgrade to use a Chromium-based browser engine, and legacy versions no longer receive major updates. As a result, there is an increasing gap between the capabilities of Internet Explorer 11/Microsoft Edge Legacy and other browsers.

An increasingly large amount of effort is required to make Nexthink Portal work for Internet Explorer 11 and Microsoft Edge Legacy, an effort that could be better spent developing useful features, reliability, and functionality that Nexthink users expect. 

Who is affected?

Anyone who uses Internet Explorer 11 or Microsoft Edge Legacy to access Nexthink Portal content.

Who should I contact if I have questions?

Contact Nexthink Support or your customer success manager for more information.