Because of the distributed nature of the Nexthink solution, the time zone of the Portal may refer to either:
The time zone of the machine where the Portal itself is installed.
The time zone of the Portal account in each Engine.
The local time of the Portal
Use the Web console to change the time zone of the Appliance that is running the Portal:
Log in to the Web Console that is hosting the Portal as admin: https://<appliance_ip_address>:99
Click the Appliance tab at the top of the window.
Select the General section from the left-hand side menu.
Under Time, choose the appropriate time zone from the list labeled Timezone, according to the place where the Portal is located.
The Portal uses the time zone of the machine where it is installed in combination with the time zone of the Portal account on each Engine to schedule the collection of data from the Engines. For more information, see Time Zones and data collection.
The time zone of the Portal account
The time zone of the Portal account determines the time shift between the Portal and each Engine and it influences both the time of data collection and the results of the computation of dashboards.
The time zone of the Portal account is set to the same value as the time zone of the admin account in all Engines. As a result, data collected from different Engines coincide in real-time, although it may correspond to different local times.
The operations described in this article should only be performed by a Nexthink Engineer or a Nexthink Certified Partner.
If you need help or assistance, please contact your Nexthink Certified Partner.