Managing Appliance accounts

Overview

There are three accounts that let you manage your Appliance:

• Nexthink Console account: To log in to the Web Console of the Appliance. The Web Console lets you install the Nexthink software and configure most of the available settings.

• SSH Nexthink account: Support account used for logging in to the command line interface of the Appliance. Needed for advanced operations not available through the Web Console and for federating secondary Appliances.

• Portal remote management account: Used by Portal administrators to centrally perform simple management operations on the Appliances connected to the Portal.

Changing the password of the management accounts

Upon first use, the Web Console requires you to change the password of the admin account for the Web Console itself, as well as the password of the SSH support account nexthink for the command line interface.

To change any of the passwords of the management accounts subsequently:

1. Log in to the Web Console as admin.

2. Click the Appliance tab at the top of the window.

3. Select the section Accounts from the left-hand side menu.

4. Choose the management account:

   • Under Nexthink Console account, change the admin password of the Web Console:

     1. Type in the old password (default admin).

     2. Type in the new password twice.

     3. Click SAVE CHANGES.

   • Under SSH Nexthink account, change the password of the CLI user nexthink:

     1. Tick the box to Enable SSH Nexthink account for the Appliance to support CLI access.

     2. Type in the old password (default 123456).

     3. Type in the new password twice.

     4. Click SAVE CHANGES.

   • Under Portal remote management account, set the password to allow the centralized management of the Appliance from the Portal:

     1. Tick the box to Enable Portal remote management account for the Appliance to support management from the Portal.

     2. Type in the new password twice.

     3. Click SAVE CHANGES.

The Notifications setting at the bottom of the Accounts section is not really an account for managing the Appliance. Instead, it holds a list of email accounts for receiving notifications from the Appliance.

The operations described in this article should only be performed by a Nexthink Engineer or a Nexthink Certified Partner.

If you need help or assistance, please contact your Nexthink Certified Partner.

RELATED TASK

Sending email notifications from the Appliance