Nexthink ServiceNow Incident Management Connector (IMC)

Introduction

Nexthink ServiceNow Incident Management Connector (IMC) offers Nexthink’s customers the possibility of integrating end-user IT data into the ServiceNow platform to facilitate incident management to IT support teams.

With this application, users will be able to load their customized Nexthink Scores in order to check endpoint health when opening or checking incidents. Additionally, this application leverages all the power of the Nexthink Act API on Portals to fix endpoint problems remotely.

Supported versions of ServiceNow

• Tokyo

• Utah

• Vancouver

Latest release

v2.4 (September 2022)

• Displaying more than one device in Service Portal Widget

• Increase flexibility to show the Self-Service leaf scores

• Add remote action execution details from Service Portal Widget into the sys_journal_field table

• Opening a new tab window when clicking a link in the incident's Remote Action panel

• Add a specific ACL with write access to nxt_platform and nxt_engine fields

• New discovery process intended for large CMDB