Nexthink ServiceNow Incident Management Connector (IMC)
Nexthink ServiceNow Incident Management Connector (IMC) offers Nexthink’s customers the possibility of integrating end-user IT data into the ServiceNow platform to facilitate incident management to IT support teams.
With this application, users will be able to load their customized Nexthink Scores in order to check endpoint health when opening or checking incidents. Additionally, this application leverages all the power of the Nexthink Act API on Portals to fix endpoint problems remotely.
Supported versions of ServiceNow
v2.4 (September 2022)
Tokyo, San Diego, Rome, and Quebec support
Displaying more than one device in Service Portal Widget
Increase flexibility to show the Self-Service leaf scores
Add remote action execution details from Service Portal Widget into the sys_journal_field table
Opening a new tab window when clicking a link in the incident's Remote Action panel
Add a specific ACL with write access to nxt_platform and nxt_engine fields
New discovery process intended for large CMDB