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Nexthink ServiceNow Service Graph Connector offers Nexthink customers the possibility of integrating end-user IT data from Nexthink Engines into the ServiceNow platform. With this connector, it is possible to retrieve:

  • Devices

  • Devices and Software relationships

The data specified above is stored in ServiceNow’s CMDB tables.

To import Nexthink data, this integration uses Service Graph technology. This is the next-generation system of record for digital products and services. It is the digital data foundation for using ServiceNow's platform and products. Nexthink ServiceNow Service Graph Connector is fully validated as it leverages the new reconciliation engine (IRE) and is ServiceNow Common Service Data Model (CSDM) compliant.

The connector has been purpose-built on top of the existing IntegrationHub ETL application, which enables it to create and manage Extract, Transform, Load (ETL) transform maps, which integrate third-party data into the CMDB using the IRE. There is a simplified user interface that guides the user through the integration process end-to-end, including the ability to perform a test run of sample data. In addition, it´s possible to rollback transforms in case there is an issue with the defined mappings.

For further information about the roles and permissions required to configure this application and the modules available, please refer to the links below:

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