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Virtualization: Citrix Advanced


This pack enables the Operator to understand some important aspects of their Virtual Environment. It focuses on ensuring that the VDA Agents (where used) are correctly registered. Without this an incorrectly or malfunctioning VDA agent can potentially take a host server offline from the perspective of managing the pool of resources which could have a direct impact on the user experience, by not allowing the user to successfully connect to their session.

It also gives visiblity on the user sentiment from the perspective of satisfaction with their experience using their virtual sessions. This important insight should be balanced with the technical metrics found in the other Virtualization packs so that a complete picture of the Digital Experience is formed.

Version - This is the initial release of the Virtualization - Advanced Operate pack.


This pack requires some categories which should be configured.

Upgrade Infomation

This pack does not updgrade from any other pack.

Defining SBC Servers

Configure Category Virtualization type that comes with the Digital Experience Score pack to define the Session Based Computing Servers in your environment, such as Citrix or Remote Desktop Services servers. This category should be assigned to all servers that have the collector installed and are SBC Server Systems.

Defining Different Virtualization Images

Once again, configure the Category Virtualization type but in this case, configure it to define the desktops that are running a particular VDI Image. This is then used for Image performance comparison within the Solution Pack. Rename the images according to needs in the category configuration.

For instance, one keyword could be named "Windows 10 VDI". Then tag your virtual machines to the keywords you just created. Here is a link to the documentation on how to tag objects with Nexthink.

Remote Action Configuration

Get Citrix information

This pack uses this Remote Action in it's execution. There are no input parameters to configure for this Remote Action it should be scheduled according to frequency that you wish to run it.

The operations described in this article should only be performed by a Nexthink Engineer or a Nexthink Certified Partner.

If you need help or assistance, please contact your Nexthink Certified Partner.

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