Components of the Collector
Overview
The Collector is composed of a set of services and libraries that gather information about the devices in your corporate network and their activity. The Collector periodically sends all the gathered information to an Engine, where it is processed and stored. Additional components of the Collector deal with the features provided by optional Nexthink products. Finally, other components help you with the installation and configuration of the Collector.
Find in this document the description of all the different components of the Collector and the filesystem paths where to find them in the devices of the end users after installation. This article details as well the registry keys and the additional files created or modified during the installation of the Collector.
Applies to platforms | Windows | macOS |
Windows Collector
The Windows version of the Collector includes the following set of components.
Applies to platform | Windows |
Windows Collector binaries
For all versions of Windows, the following components are installed:
Main driver
A kernel mode driver that gathers valuable information from the device of the end-user.
Network specific driver
A kernel mode driver that detects network connections.
Helper service
A Windows service that complements the main driver by collecting additional information.
Printing info library
A dynamic link library that is responsible for detecting printing activity.
Automatic updates
A component of the Collector that is responsible for downloading new versions and updating the installed components.
Coordinator
Coordination of the Collector with the Appliance to detect new updates, engage with end-users, and execute remote actions.
Nexthink Engage
Components for presenting the questions of campaigns and getting answers from the end-users.
Nexthink Act
Components that manage the execution of remote actions.
Nexthink Reporter
A troubleshooting tool that creates debug reports for specific support cases.
Nexthink Event Log Provider
A component for logging events in the Windows Event Log.
Nexthink Application Experience
A component for monitoring business applications.
Command line configuration tool (optional)
A tool to configure the Collector from the command line.
| Component | File | Path |
|---|---|---|
Main driver | nxtrdrv.sys | %Windows%\System32\drivers |
Network specific driver | nxtrdrv5.sys | |
Helper service | nxtsvc.exe | %ProgramFiles%\Nexthink\Collector\Collector |
Printing info helper library | nxtdll.dll | |
Nexthink Event Log Provider | nxteventprovider.dll | |
Immersive apps | nxtwrt.dll | |
Application start time | nxtwpm.dll | |
Application start time (32 bit) |
| %Windows%\SysWOW64 |
Application start time | nxtwpm.dll | |
Coordinator service | nxtcoordinator.exe | %ProgramFiles%\Nexthink\Collector\Coordinator |
Engage coordinator | nxteufb.exe | |
Act coordinator | nxtcod.exe | |
Updates coordinator | nxtupdater.exe | |
OpenSSL (64 bit) |
| |
OpenSSL (32 bit) |
| |
Nexthink Engage |
| %ProgramFiles%\Nexthink\Collector\Engage |
Nexthink Act |
| %ProgramFiles%\Nexthink\Collector\RemoteActions |
Nexthink Reporter | nxtreporter.exe | %ProgramFiles%\Nexthink\Collector\Reporter |
Nexthink Application Experience | nxtbsm.exe | %ProgramFiles%\Nexthink\Collector\BSM |
Command line configuration tool | nxtcfg.exe | %Windows%\System32 |
Registry keys of the Windows Collector
On installation, the Collector creates the following keys in the Registry of Windows:
Additional files of the Windows Collector
Find the log files of the Collector here:
%windir%\nxtsvc.log
%windir%\nxtsvc.1.log
%windir%\nxtsvc.2.log
%windir%\nxtupdater.log
%windir%\nxtupdater.1.log
%windir%\nxtupdater.2.log
%windir%\nxtcoordinator.log
%windir%\nxtcoordinator.1.log
%windir%\nxtcoordinator.2.log
%windir%\nxteufb.log
%windir%\nxteufb.1.log
%windir%\nxteufb.2.log
%windir%\nxtcod.log
%windir%\nxtcod.1.log
%windir%\nxtcod.2.log
%temp%\nxtray.log
%temp%\nxtray.log.
Finally, Windows creates a cached copy of the kernel drivers in two folders whose names start with the name of the drivers (nxtrdrv and nxtrdrv5, respectively) followed by an unique identifier that depends on the version of the driver itself. Find the folders here:
%windir%\System32\DRVSTORE
The Nexthink Reporter tool creates its logs and reports here:
%temp%\nxtreporter[reportID].log
%temp%\nxtreport-[hostname]-[reportID].zip
Mac Collector
The Mac version of the Collector includes the following set of components.
Applies to platform | macOS |
Mac Collector binaries
Main service: A Mac daemon that gathers valuable information from the device of the end-user.
Coordination service: A Mac daemon that synchronizes with the appliances to provide services such as automatic updates, end-user engagement and execution of remote actions in the near future.
Nexthink Application Experience: A Mac daemon that is in charge of gathering specific data for business applications.
| Component | File | Path |
|---|---|---|
Main service | nxtsvc | /Library/Application Support/Nexthink |
Coordination service | nxtcoordinator | |
Nexthink Application Experience | nxtbsm |
Configuration files of the Mac Collector
Starting from V6.21, there is only one configuration file for the Mac Collector:
| Component | File | Path |
|---|---|---|
Configuration file | config.json | /Library/Application Support/Nexthink |
At the end of the file config.json, find the exact version of the installed Collector and the status of the TCP connection.
Additional files of the Mac Collector
Find the log files of the Mac Collector here:
/Library/Logs/nxtsvcgen.log
/Library/Logs/nxtsvcgen.n.log (n positive, when previous log is rotated)
/Library/Logs/nxtcoordinator.log
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