MS ConfigMgr - Client Health - Summary

Overview and Use Case

The MS ConfigMgr – Client Health pack allows you to track, detect and remediate devices within your landscape that have issues with the health of the installed Configuration Manager client. A lack of visibility into device compliance can quickly escalate into devices not receiving vital operational functions such as security updates for both the OS and installed software which puts the wider organization at risk.

This pack is vital for EUC leads who wish to keep an eye on the overall health of the Configuration Manager estate. L1/2 Support teams can access specific dashboards to quickly drill down and understand the health status of non-compliant devices and see where client installations are required. They can quickly and easily perform deeper investigations into devices that are either not responding to their management point or unable to receive deployment-related content.

Pre-Requisites

None

Changelog

V1.0.0.0 - Initial Release

Pack Structure

The pack comprises four Remote Actions, three investigations, and some metrics that relate to the dashboards.

There are two types of remote action; data gathering and remediation. All the remote actions can be scheduled to run at a time decided by the IT department. The data gathering remote actions will supply the current status of the devices as targeted by the investigations, while the remediation remote actions will attempt to repair any issues discovered, such as stopped services or even an agent repair.

Remote Actions

The MS ConfigMgr – Client Health library pack is underpinned by four Remote Actions, which are reported on within four intuitive dashboards.

Two of the remote actions, Get MEMCM Agent Health and Get SCCM Client Status, are used for interrogating the clients within the estate to find out their current status and health.

The two remaining remote actions, Restore SCCM Client and Invoke SCCM Client Auto-repair, are used for carrying out remediation tasks.

You can find more details of how these remote actions work and how they can be configured on the configuration page.

Dashboards

Operational Health

The Operational Health dashboard shows the overall status of Configuration Manager clients either missing or reporting health issues. The Configuration Client and supporting services are monitored and reported on if problems are encountered.

The different sections of the dashboard provide information on the various aspects of the estate.

ConfigMgr client health

An overall view of how many devices are being monitored within the estate and whether any of the devices being reported on are missing the Configuration Manager client

Device and client issues

A display of the health of the Configuration Manager and supporting services.

Client stability

A view of any crashes or freezes experienced by the Configuration Manager client. The versions deployed and where they are deployed are shown to assist in troubleshooting.

Network connectivity quality

A display of clients that have difficulty communicating with their assigned Management Point category. Device communications falling below 80% are shown.

The client connections to servers widget displays the number of client connections to a server in a particular location.

ConfigMgr version dispersion

The different versions that have been deployed within the estate and the locations they are deployed within.

Update Health

The Update Health dashboard displays the various possibilities of issues regarding devices receiving Windows updates and a display of how often remediation tasks have been carried out.

The different sections of the dashboard provide information on the various aspects of the estate.

Windows update

A view of how well the devices are receiving Windows updates. Devices with misconfigurations could also exist within the estate, however, and they could be receiving updates outside of the control of the MEM server or, even worse, not receiving any updates at all, which puts the wider organization at risk.

Operational remediation

A display of how often the Restore SCCM Client or Invoke SCCM Client Auto-repair has been run to restore the Configuration Manager client to health or trigger a repair of the client.